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Unable to delete Spyware


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Hello MichaW.

Yor last note seems to indicate the original issue of the repeating detection found by Adwcleaner has gone away.

Have you followed up with a scan with the Malwarebytes for Windows  and with the installed Norton 360 ?

I have 2 other suggestions.

[   1   ]

Do a new scan with Malwarebytes for Windows.

[ 2  ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  C:\Windows\debug\msert.log

Please attach that log with your reply.

 

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Tips to help protect from infection

Thanks

 

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