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System possibly infected also want to clear history


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Hello,

A few weeks ago I posted that Voiceactivationmanager.dll was detected as a malware in my computer. Days later I found out that Chrome said that the add-on I used for making the display warmer, called "night shift", had been detected as a malware. I immediately uninstalled chrome and the add-on.

I mentioned on the last post that I was having some connectivity issues and there was something wrong with my audio because sometimes my friends couldn't hear me or I would hear them extremely high and pitched and it happened randomly. It was deafening (even with 2% volume) and scary. And it didn't have anything to do with my headset. Now there are some strange things while uninstalling apps, because although I deleted chrome and discord, they still are on the quick menu when I search for them, and when I click they don't do anything, I don't have the option to remove those quick icons either and I don't know how to fix that.

I read that some people had also had that  malware warning on their browser. And honestly, I am a bit scared. I have been using this extension for a year and I never though it could contain malware, since it was very popular and had such high ratings. Now it has been deleted from chrome web store (https://chrome.google.com/webstore/detail/night-shiftbluelight-filt/hkjikimiiojjiiffmgngnkefacpbgajl), which makes me even more worried.

I don't know in what extent I could have been breached and I don't know what to do honestly. I have always had Kaspersky Total Security and Malwarebytes and still don't understand how their shields didn't detect that malware. In my previous post I was told that the voiceactivationmanager.dll detection could be just a false positive and that nothing out from the ordinary was detected on my computer. But I would really appreciate if there is some more advanced scans that I can perform (Kaspersky and Malwarebytes haven't detected anything so far).

Thank you very much in advance.

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  • Root Admin

Hello @crack4

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

Hello @crack4

The logs do not indicate any obvious infections. Please temporarily disable your antivirus and we can run the following generic clean up to help verify operating system files and remove temp files.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • 2 weeks later...
  • Root Admin

From the log

Windows Resource Protection found corrupt files and successfully repaired them.

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Thanks

 

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The scan didn't dectect anything. I attach the log as requested. However, the bug with the start menu still persists. Although I uninstalled Google Chrome, its icon still appears in the start menu and when I click it doesn't even allow me to delete the entry. I don't think it has to do with a virus but a bug from Microsoft or something. I would be very grateful if you could help me in fixing this problem.

Thank you so much for the help and fast reply.

eset_log.txt

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  • Root Admin

Can you show me a screenshot of what you're seeing or what  you mean for the Start Menu item?

If you're not using any other Google software I can write a script if you like to manually remove Google Chrome as it does leave behind a lot of things.

I would want a new fresh set of FRST logs if you do want me to write a script to forcefully remove Chrome

 

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Hello,

I attached an screenshot of what happens when I search for Google Chrome in the search bar. It still appears there although I uninstalled it and tried to clear as much as I could (registry, leftover folders and so). And when I right click on it, doesn't display any option. I would be very pleased if you could make that script and try if that fixes that. I also saw that it could be a bug from Microsoft search menu, because I refreshed the indexing options but it still appears there.

Unfortunately, I still have the random annoying headset sound I mentioned in previous posts. I also attach a mp3 of what my headset sounds like in Discord with 2% volume (It is very very loud). I am using Razer Kraken USB, and I also saw that it could be because of a compatibility issue between Razer Synapse and Discord, but I am not sure honestly. It is weird because the headset works perfectly with other apps like TeamSpeak, Skype, or Slack.

I also attach the FRST logs as requested.

Thanks

Chrome-StartMenu.png

FRST.txt Addition.txt Voice_069.mp3

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  • Root Admin

Please manually uninstall Google Chrome first

Go to Control Panel, Programs, Uninstall and uninstall it and restart the computer. Then after the restart run the following fix.

 

WARNING!! - Do Not download and use this script.
It is for use by @crack4 only. It will forcefully uninstall Google Chrome and will not save any data and cannot be recovered.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Fixlog.txt

Hello,

I ran the fix script and after rebooting, but it still appears when I search for it, as can be seen in my previous post. And the strange thing is that it doesn't do anything when I click on it. It doesn't even give me the option to remove the icon from there. Maybe it's a bug from Windows indexer, since I read that some people were having similar problems, not only with Google Chrome, but with all kinds of apps. But it seems impossible to get rid of it, it's so annoying.

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Hello,

yes, I had uninstalled Chrome like 1 month ago or more. But when I search it in the built-in Windows Search, it still appears there. I haven't been able to get rid of it and when I click on it, doesn't do anything. I have seem on forums other people with similar issues, and I tried a lot of things, even refreshing the whole indexing cache from Windows Search, but I couldn't fix it. It seems like Windows is storing the information of the programs in some additional database that is not being updated. But I don't know honestly. I

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  • Root Admin

Yes, uninstalling Google Chrome alone will not remove it.

Actually I see we just ran a script to remover Chrome. Unless you've reinstalled it then there shouldn't be much left at all.

I would need more details on why or  what issue you think you're having. Perhaps a couple screenshots of what you see and why you think it's wrong?

 

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The problem, as I tried to explain on previous posts, is that Google Chrome still appears in the Windows built-in search bar although all the information referred to that app has been removed. The program is not there anymore but the Windows 10 search bar is still showing "Google Chrome" when I look for the program there. It doesn't make any sense and I think it could be a bug from Windows indexing search engine. Also, when I click on that "Google Chrome" result from the windows search bar, it doesn't do anything, it is like glitched, and I can't remove that. I saw some people having this issue and I tried a lot of the solutions they provided, but I still haven't get rid of it. It seems like the Windows built in search bar saves the app icons and information in some location that isn't updated when the program is uninstalled, so it still remains there when I search for it.

I don't think this doesn't have to do with security breach, nor with Google Chrome explicitly. Some people were having this similar issue but with other apps, which also could confirm that it is a bug from Microsoft search bar and indexing that isn't updated when a program is uninstalled 

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  • Root Admin

Well, back on your computer when you have time please review the following information to see if it helps.

I will go ahead and change the topic title here on your post

 

Troubleshoot Windows Search performance
https://support.microsoft.com/en-us/help/4558579/troubleshoot-windows-search-performance

How to Enable or Disable Advanced Indexing Options in Windows
https://www.tenforums.com/tutorials/93808-enable-disable-advanced-indexing-options-windows.html

How to Clear Your File Explorer “Recent Files” History in Windows 10
https://www.howtogeek.com/267631/how-to-clear-your-file-explorer-recent-files-history-in-windows-10/

How to Reset and Clear Recent Items and Frequent Places in Windows 10
https://www.tenforums.com/tutorials/3476-reset-clear-recent-items-frequent-places-windows-10-a.html

Review the information only. DO NOT, I repeat DO NOT download anything from these sites below or you risk possibly infecting your system.

https://www.thewindowsclub.com/windows-edb-file

https://windowsreport.com/windows-edb-file-huge-windows-10/

 

 

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  • AdvancedSetup changed the title to System possibly infected also want to clear history
  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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