Random crash

[reko 0]

I got random crach after 4.1.2.73. It was something about tcpip.sys. Im not sure is it related to Malwarebytes, but there used to be similar issue after program update.

SysnativeFileCollectionApp.zip

[reko 0]

And that crach analyser did mention NETIO.SYS and PROCESS_NAME:  MBAMService.ex

 

[kevinf80 10]

Hello reko and welcome to Malwarebytes,

The dump files indicate Malwarebytes Web Protection to be the reason for the crashes. Open Malwarebytes > select "Settings" then under the "General" Tab scroll to and turn on "Beta" updates. Scroll back upto and select "Check for Updates" When updates complete reboot your system.

Does the crash still happen...?

Thank you,

Kevin

[reko 0]

I did enabled beta updates, but it didnt actually updated to newer version. Atleast the version of the program and the component package version is the same.

 

Malwarebyte seems to be kind of laggy too. Going to setting etc. 4-5 sec. delay. Is that normal?

 

While this is happening, im getting Error to Windows System log "Intel(R) I211 Gigabit Network Connection -- Network link is disconnected." I started to use WLAN and the cable is not connected any more. I also uninstalled the LAN drivers completly, so it is using general Microsoft drivers, but i still get that message. Earlier it did kind of spam it with the newest Intel drivers. I did updated to latest Intel drivers kind of same time when the Malwarebytes got updated. So i dont know was those the problem cause or Malwarebytes. There was no Network link errors before and no BSOD either.

[kevinf80 10]

Hello reko,

Run the following: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... When you`ve downloaded FRST64.exe, rename it to FRST64English.exe...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin..

 

[reko 0]

Ookkei, ill attach both in here

Addition.txt FRST.txt

[kevinf80 10]

Hiya reko,

There may possibly be a mismatch with your security setup:

Quote

AV: F-Secure Internet Security (Enabled - Up to date) {8AC831E5-DF57-0DC0-D07B-4DE1A5FFFD9A}
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Malwarebytes (Enabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B}
AS: F-Secure Internet Security (Enabled - Up to date) {31A9D001-F96D-024E-EACB-7693DE78B727}

Malwarebytes will work ok with Windows Defender, it will also work with F-Secure, problem is having 3 AV programs running together will cause major issues for your system..

Quote

HKU\S-1-5-21-2552904698-2334671864-1679245955-1001\...\Run: [Adguard] => C:\Program Files (x86)\Adguard\Adguard.exe [5597032 2020-06-04] (Adguard Software Limited -> Adguard Software Ltd)

Adguard program will also clash with Malwarebytes, both try to do the same job unfortunately...

Quote

HKLM\Software\Policies\Microsoft\Windows NT\SystemRestore: [DisableSR/DisableConfig]  <==== ATTENTION

Did you set that policy?

Thanks,

Kevin

[reko 0]

I only have a F-secure and Malwarebytes. That Windows Defender must got enabled when i upgraded the Windows. I will disable it.

And the System Restore. It has never been working. If computer got messed up, System Restore never solved anything. Thats why it is disabled by default.

 

Adguard is handy. It does block Ads in games and applications too. It does protects from phishing and malicious sites or atleast it coud, but it not support my browser. So its not do the same job as Malwarebytes.

 

Why that show F-secure two times?

[reko 0]

Ok, i just googled it and it seems to be that it show F-Secure two times with everyone.

 

[reko 0]

And thank you, this has been helpful. 😊 No BSOD so far.

[kevinf80 10]

What is the current status of your system, any remaining issues or concerns..?

[reko 0]

14 hours ago, kevinf80 said:

What is the current status of your system, any remaining issues or concerns..?

It seems to work now, even Web Protection is enabled.

[kevinf80 10]

Hiya reko,

Good to hear your system is ok now, to clean up do the following:

Right click on FRST here: C:\Users\Hobi\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[reko 0]

Thank you. The file was FRST64English.exe, because you wanted me to rename it earlier, but i got it uninstalled.

I will read those links.

[kevinf80 10]

Glad we could help.

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