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Activation Error Token Not Found

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I'm sorry you're experiencing this issue, however this topic is from 2 years ago, so whatever was causing the issue for the original users in this thread, it is likely different from what is causing it in your case, or at least the solution is likely to be different given how much Malwarebytes (both the product as well as the company) have changed since then.

Please begin by signing up for an account at My.Malwarebytes.com as documented in this support article; please be sure to use the same email address you used when you originally purchased your license if possible so that it may automatically pull up your license information for you so that you may manage it.  If your license does not show up, please refer to the instructions in this support article.

Once you are able to see and manage your license key at My.Malwarebytes.com you should be able to deactivate any device or all devices to reset your license(s) which should allow you to activate it on your current system/installation.

If you still experience the issue after creating an account and deactivating your key there, please do the following so that we may try to determine what's going on with the software on your system to try and fix it:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


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4 minutes ago, Yahoo21 said:

Same Problem here. u have no idea how many times i reinstalled MB .....


Restart the computer and get the proper log.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply

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Thanks, are you using any sort of VPN or proxy on your connection?  If so, please try disabling it and see if Malwarebytes is able to activate.  It may not be able to reach its servers properly through the proxy or VPN.

If that still doesn't fix it, or if you aren't using any proxy or VPN, please try setting Google DNS (instructions can be found in this article), or OpenDNS (instructions are located in this article) as your DNS provider to see if that allows it to work.

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OK, I just head from a member of the Support team that there was an issue on their end, which explains why several users showed up around the same time with the same problem today (there were around 4 or 5 at least that I saw, including yourself).

It must have been a problem with their servers, but I'm glad to see that it is working now.

Please let us know if you run into any further trouble, but you should be all set now.

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By the way, if you aren't using it already, I'd highly recommend installing Malwarebytes Browser Guard.  It's free and provides additional protection for your web browsers.  There are versions for Chrome (and other Chromium based browsers like the new Microsoft Edge Chromium and SRWare Iron) as well as Firefox.  It blocks malicious sites, ads, trackers and includes behavior based blocking for many types of malicious sites such as tech support scams (something that cannot be done outside the browser, meaning it adds to the protection provided by the Web Protection feature in Malwarebytes Premium and the two work very well together).

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Excellent, I'm glad it's working now.  Sorry about the issue, but I guess that explains why we couldn't find anything wrong and why none of the usual fixes worked; they needed to fix it on their end :)

Anyway, if there is anything else we might be able to help with please don't hesitate to let us know.


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