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Potential trojan


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Hello    :welcome:

My name is Maurice.  Let me know what name you prefer to go by.

 

The real-time protection of Malwarebytes is keeping the system safe.  It is advising you of that.  

The "potential" threat is Stopped.   The notice is an advisory.  The system is being protected.  What was stopped is  Domínio: pool-nyc.supportxmr.com
Endereço IP: 104.140.201.42

The program's actual logs have more helpful detail information.

 

I would appreciate  getting some key details from this machine.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
  
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

.

I  would recommend that if you have a internet-connection-router hardware at home,  that you look over this article

"How to Enable Your Wireless Router's Built-in Firewall"

https://www.lifewire.com/how-to-enable-your-wireless-routers-built-in-firewall-2487668

.

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes Premium is keeping your pc safe from potential harm.

A block notice is an advisory of the "block".   The web protection has STOPPED any potential harm.

 

It  indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each  block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

 

Sincerely,

Maurice

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1 hour ago, Maurice Naggar said:

Hello    :welcome:

My name is Maurice.  Let me know what name you prefer to go by.

 

The real-time protection of Malwarebytes is keeping the system safe.  It is advising you of that.  

The "potential" threat is Stopped.   The notice is an advisory.  The system is being protected.  What was stopped is  Domínio: pool-nyc.supportxmr.com
Endereço IP: 104.140.201.42

The program's actual logs have more helpful detail information.

 

I would appreciate  getting some key details from this machine.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
  
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

.

I  would recommend that if you have a internet-connection-router hardware at home,  that you look over this article

"How to Enable Your Wireless Router's Built-in Firewall"

https://www.lifewire.com/how-to-enable-your-wireless-routers-built-in-firewall-2487668

.

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes Premium is keeping your pc safe from potential harm.

A block notice is an advisory of the "block".   The web protection has STOPPED any potential harm.

 

It  indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each  block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

 

Sincerely,

Maurice

Thanks for your attention maurice, here is the zip file: mbst-grab-results.zip

 

thank you,

Angelo

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When you need to start a reply, please just start typing in the white box at the bottom.   Please do not press the Quote spot since that copies all of the text I sent to you before,   which makes for very huge scrolls  just to get to what is new.

This thread is just you and I.   The help is one to one.

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It seems there were IP blocks when  Notepad was in use.    The web protection of Malwarebytes is keeping the system safe.

 "ip" : "104.140.201.42",
                  "port" : 3333,
               "processPath" : "C:\Windows\notepad.exe",
               "url" : "pool-nyc.supportxmr.com"

"ip" : "104.140.244.186",
                "port" : 3333,
               "processPath" : "C:\Windows\notepad.exe",
               "url" : "pool-nyc.supportxmr.com"

.

We will start out with these next steps.

[   1   ]   Housekeeping.

There is one setting in Malwarebytes that needs to be off.     The Premium  protections of Malwarebytes will still be on.

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center 

Click the Security Tab. Scroll down to 

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center"

{ we want it off since this machine has Avast.   Set that all the way to the left for OFF position. }

Close Malwarebytes when done.

[    2   ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  C:\Windows\debug\msert.log

Please attach that log with your reply.

[     3   ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.   We will do more after this.

Sincerely.

Edited by Maurice Naggar
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Thank you for the reports.   The Microsoft Safety Scanner did do some cleanups.

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.

Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)

 

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".

You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

 

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.

Next click the blue button marked Scan.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).

 

Then click on Quarantine selected.

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

 

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Thank you for that report.   One item was found and removed in the Recycle bin.   One Dll found & removed on the desktop.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

 

Go to the saved file, and double click it to get it started.

 

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

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Which "uninstaller"   do you mean ,  from which maker ?

 

and is Notepad in use by you  at the moment that the block message happens ?

 

Please download RogueKiller (x64) using the link below.
→ http://download.adlice.com/api?action=download&app=roguekiller&type=x64

  •  
  • Save the file first,
  • Close any running programs that you started on your own ( if any).
  • Please disconnect any USB or external drives from the computer before you run this scan!

Double-click  RogueKillerx64.exe to run the program.

Follow the prompts. If a browser window opens, close the window.

 

In the HOME tab, click Scan button

Next, on the Quick scan pane, click om the Start button to proceed.

.

Upon completion, a browser window may open. Close this window.

 Important: Please do not have RogueKiller remove any detected items.

Click the HISTORY tab followed by Scan Reports.

Double-click the scan log. Click Export TXT, enter a filename and save the file to your Desktop.

Please attach the file in your next reply.

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You ought to mention what "miner" you went & got.

As to the RogueKiller utility run,  do a new run 

After the scan finished,   then click the Results button.

& then on the registry / Systems policies area,  select the found item for removal

[PUM.Policies (Potentially Malicious)] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System|ConsentPromptBehaviorAdmin -- 0

and press the “Removal” button to start removal

.

Next, let us make this adjustment.

In the Windows 10 search box, type in
 

remote desktop

on the result list, look for Remote Desktop application app
and click on Run as Administrator

Click on Yes when prompted
on the following window, look at bottom right-side & click on "Show Options"
 

Next click on the tab "Local Resources"
and un- tick  the check box for Clipboard

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It would help if you had mentioned some detail On  How the situation is at this point ?

Are there re-occuring block messages ?

Are they the same link addresses as before ?

 

You can run a different  scan to scan this system.

Dr.Web CureIt is the name of the tool.

Do not click on the small popup mini-window that shows up.   Look for the green color button that says "Download Dr.Web CureIt"  with the down-arrow icon

image.png.89e510f058b59b38d7abd400ffb3f917.png

 

Download Dr.Web CureIt to the desktop. 
The download is nearly 208  MB in size

 

After the download is completed, then close the browser and all other web browsers too.

Use the Windows File Explorer to go to the Downloads folder.

 

doubleclick on  the download file file to start the tool.     ( drweb will randomize the name of the file when you download it )

 


⦁    You will see a screen similar to this:

drweb-1.jpg.d19c089d11f5b87d91965b11ad62ca17.jpg


 
Click the checkbox to participate, and then click on Continue button.

 


⦁    Next

drweb-2.jpg.d5bdb76dc769a35fe9b643c90dddb7b0.jpg


 
Click on Select objects for scanning
⦁    Next

drweb-3.jpg.2b2fa047cb9a0e7fcbdd5c69a73fa694.jpg
 
Put a checkmark by clicking on all the boxes    EXCEPT for

"Temporary files"

"System restore points"


Do not select Temporary files or System Restore points.


Then click on Start scanning button

⦁    The scan in progress will be shown like this

 

drweb-4.jpg.6f5db8bfbc2db1162e72a626053fe62a.jpg


⦁    IF something is detected, you will see a screen similar to this

 

image.png.75d975285e7cd0b1ea4d39b61fca8f9a.png


 
For each item "detected", click on the Action column down arrow, like this
 

image.png.5c1e515f37a43ca9a954c0ee5f4b0f4c.png

Your options will be Cure or Ignore

IF you see an item that you are very sure is ok, then un-check the checkbox for that item.
Typically, you will keep the Cure default.

Then click on the Neutralize button.

 

⦁    When the actions are completed, you will see this

image.png.248b34e853c772318a415fb88ef452b4.png


 
⦁    Click on the green Open Report line. It will pop-up the report in NOTEPAD.
Save the report to your desktop. The report will be called Cureit.log
⦁    Close Dr.Web Cureit. 
⦁    Reboot your computer to allow files that were in use to be moved/deleted during reboot. 
⦁    After reboot, attach the log Cureit.log you saved previously in your next reply. 

 

Have patience in all this. 

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Thank you for the results from the DrWeb CureIt scan.

I would like you to do a  special search.

There is the FRSTENGLISH  tool on the Downloads folder.   We will use that to do a search.

Find &   then start FRSTENGLISH
Type the following ( better yet, use COPY  then Paste)   into the search box exactly as show then press the Search Files button 
 

SearchAll: pool-nyc.supportxmr.com;supportxmr.com


 
Please wait while the program searches for all entries relating to this program, when done a  search.txt    log will be saved to the desktop. Please attach this log to your next reply. 

Thanks for your patience.

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