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Internet connection completely breaking after scan.


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I downloaded malwarebytes because I thought it would be cool to check if my pc had any viruses, and if so remove them. After completing the scan I quarantined the threats and restarted my as I was told to do. After rebooting it and getting back on I realized that for some reason all my browsers were broken, i couldn’t access any website, it basically said I didn’t have internet. I checked my ipv4 and gateway and they matched. I tried restarting my pc. I also tried disabling all real time components, and also ending all malwarebyte processes via task manager.
 

The weird thing is, that when I ping google.com. I get 0 percent packet loss. And a normal ping. So my connection is there, it’s just that I think it broke all my browsers, discord, basically all applications on my computer that require a internet connection to run. I would really appreciate if anyone could try and help me fix my issue. 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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Malwarebytes Support Tool - Advanced Options

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2 minutes ago, gortsarion said:

I would really appreciate if anyone could try and help me fix my issue. 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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After trying both dns servers listed it didn’t work. And my internet is still down.

 

you see the issue is, well my connection is fine because I can ping addresses in command prompt with 0 percent packet loss. So my connection is there. It’s just that the scan broke all my applications that require internet. And I don’t know how to fix them.

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If Malwarebytes didn't quarantine anything, it didn't modify any of your applications.  It has to be something with your connection that simply doesn't impact ping.exe for whatever reason.  There are many connection settings/network settings which would affect other applications without impacting ping.exe.

Please try booting into Safe Mode with Networking as detailed here, then see if you are able to download and run the Malwarebytes Support Tool to generate logs.

Please let us know if that works or not.

Thanks

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Interesting, that would make it seem that perhaps some application that is running at startup is affecting the connection.  You could always try restoring the quarantined items, then restarting your system to see if that restores connectivity.  After that, assuming it works, you may then seek assistance with determining what the detections are and how their removal might be impacting your connection, then removing them again with guidance from a malware removal specialist so that your internet connection won't be at risk.

If that still fails, you can try running System Restore as described under the Restore from a system restore point section of this page as well as here and here

Edited by exile360
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Omg I feel so stupid. While I was trying safe mode. I just checked my proxy settings just in case. And some virus had connected me to a random proxy server that was causing the issues. I turned the connection off and my internet is working fine now, and my viruses are all gone thanks to malwarebyte. I really appreciate all the help you gave me. And I’m really sorry for wasting your time! 😔

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Wow, nice job finding it :) !

I would prefer that you allow one of our malware removal specialists to take a look just to make absolutely certain there are no remaining traces of any threats which might have been missed by Malwarebytes (particularly since it probably should have detected any malicious proxy configuration and fixed it automatically for you), so I would suggest following the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats that might still remain.

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