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A few days ago my Malwarebytes wouldn't open anymore. It still seemed to work on the background, I just couldn't open it up.
I thought I read something about other people also having the problem. So I downloaded the support tool, and did a clean reinstall, after which it worked fine again.

A few days later, during Norton Power Eraser scan (which is very aggressive and often has false positives and I probably had no reason to run it) It found FRSTenglish.exe (in the downloads folder) and said it was potentially dangerous and suggested removing it.

After removing it, and after rebooting, this time Hitmanpro found FRSTenglish.exe again (this time in ...AppData\Local\Temp\mwb8F24.tmp\FRSTEnglish.exe) and marked it potentially suspicious.
After I quarantined it in hitmanpro, none of my scans are finding anything anymore so far.

---------------------------------
So, my question is. Is it possible that the support tool downloaded FRSTEnglish.exe in the background? Or maybe adwcleaner or Mbar did?
And are these maybe false positives on Hitmanpro and the power eraser? Power Eraser has a reputation for false flags.
More worried about hitmanpro finding it afterwards. I think I ran a Hitmanpro scan sometime before I removed it with power eraser, and it came up clean back then I'm sure.
As far as I know I downloaded nothing suspicous or visited any shady sites or did anything out of the ordinary.

I'll attach in what the log of hitmanpro has to say about the file. Not sure if its needed but might as well add it.
 

Spoiler

 

Suspicious files ____________________________________________________________

   C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\FRSTEnglish.exe -> Quarantined
      Size . . . . . . . : 2.295.808 bytes
      Age  . . . . . . . : 2.3 days (2020-08-04 13:56:16)
      Entropy  . . . . . : 7.6
      SHA-256  . . . . . : 7E07ADF92F2C1BAC8123413DBDA66BB0EF10A3BBB350A270B07E26934760CA17
      Needs elevation  . : Yes
      Fuzzy  . . . . . . : 24.0
         Program has no publisher information but prompts the user for permission elevation.
         Entropy (or randomness) indicates the program is encrypted, compressed or obfuscated. This is not typical for most programs.
         Authors name is missing in version info. This is not common to most programs.
         Version control is missing. This file is probably created by an individual. This is not typical for most programs.
         Time indicates that the file appeared recently on this computer.
      Forensic Cluster
         -8.0s C:\Users\Desktop\AppData\Local\Microsoft\OneDrive\logs\Common\FileCoAuth-2020-08-04.1156.7232.1.odl
         -7.3s C:\Users\Desktop\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData\EE44ECA143B76F2B9F2A5AA75B5D1EC6_847118BE2683F0C241D1D702F3A3F5F9
         -7.3s C:\Users\Desktop\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content\EE44ECA143B76F2B9F2A5AA75B5D1EC6_847118BE2683F0C241D1D702F3A3F5F9
         -7.2s C:\Users\Desktop\AppData\LocalLow\Microsoft\CryptnetUrlCache\MetaData\CA4458E7366E94A3C3A9C1FE548B6D21_C1F23DB934C17F934968EA6EC37DAC18
         -7.2s C:\Users\Desktop\AppData\LocalLow\Microsoft\CryptnetUrlCache\Content\CA4458E7366E94A3C3A9C1FE548B6D21_C1F23DB934C17F934968EA6EC37DAC18
         -3.7s C:\Users\Desktop\AppData\Local\Temp\7zS7DEE.tmp\
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Malwarebytes EULA.rtf
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mb-support.exe.Config
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\ERDNT.E_E
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\clean.json
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\ERDNTDOS.LOC
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\ERDNTWIN.LOC
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\ERUNT.LOC
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\ERUNT.EXE
         -3.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mb-support.exe
         -3.6s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\7z.dll
         -3.6s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\CommonServiceLocator.dll
         -3.6s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\GalaSoft.MvvmLight.dll
         -3.6s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\GalaSoft.MvvmLight.Extras.dll
         -3.6s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbcheck.dll
         -3.5s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbchkrpt.dll
         -3.5s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbclean.dll
         -3.5s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbcut.dll
         -3.5s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbfix_clr.dll
         -3.0s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbgrab.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mbrpt.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Microsoft.Expression.Interactions.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Microsoft.Threading.Tasks.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Microsoft.Threading.Tasks.Extensions.Desktop.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Microsoft.Threading.Tasks.Extensions.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\msvcp120.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\msvcr120.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\MWB.DefaultStyle.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Newtonsoft.Json.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\System.IO.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\System.Runtime.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\System.Threading.Tasks.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\System.Windows.Interactivity.dll
         -2.9s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\Xceed.Wpf.Toolkit.dll
         -2.8s C:\Windows\Prefetch\MB-SUPPORT-1.7.0.827.EXE-F515360D.pf
         -2.7s C:\Users\Desktop\AppData\Local\Temp\mbst-stub-results.txt
          0.0s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\FRSTEnglish.exe
          0.7s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\
          0.8s C:\Windows\Prefetch\MBSTUB.EXE-64EB7D80.pf
          1.4s C:\Users\Desktop\AppData\Local\Temp\mwb8F24.tmp\mb-support-log.txt
          1.4s C:\ProgramData\Microsoft\NetFramework\BreadcrumbStore\System.Threading.Tasks, Version=2.6.10.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
          1.4s C:\ProgramData\Microsoft\NetFramework\BreadcrumbStore\System.Threading.Tasks, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
          1.4s C:\ProgramData\Microsoft\NetFramework\BreadcrumbStore\Microsoft.Threading.Tasks, Version=1.0.12.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
          1.4s C:\ProgramData\Microsoft\NetFramework\BreadcrumbStore\Microsoft.Threading.Tasks, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

 

 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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