User Still reporting false positive for secure.anedot.com

[mesterly]

Hi Andres helped unblock on the thread below.  The user still reports being blocked.  Is there anything they need to do?  Their logs entries  are attached below

 

 

Protection Event Date: 8/5/20
Protection Event Time: 9:50 AM
Log File: b522ec00-d73b-11ea-af24-105bad1b54ea.json-Software Information-
Version: 4.1.0.56
Components Version: 1.0.990
Update Package Version: 1.0.27983
License: Premium-System Information-
OS: Windows 10 (Build 18362.959)
CPU: x64
File System: NTFS
User: System-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0-Website Data-
Category: Phishing
Domain: secure.anedot.com
IP Address: 2606:4700::6810:c307
Port: 443
Type: Outbound
File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Protection Event Date: 8/6/20
Protection Event Time: 11:39 AM
Log File: 3196db24-d814-11ea-941e-105bad1b54ea.json-Software Information-
Version: 4.1.0.56
Components Version: 1.0.990
Update Package Version: 1.0.28039
License: Premium-System Information-
OS: Windows 10 (Build 18362.959)
CPU: x64
File System: NTFS
User: System-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0-Website Data-
Category: Phishing
Domain: secure.anedot.com
IP Address: 2606:4700::6810:c407
Port: 443
Type: Outbound
File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

[Zynthesist]

Hello, 

This block has been removed. I see the log you posted is from yesterday. 

[mesterly]

Hi Andres, The second entry is from today 8/6

Protection Event Date: 8/6/20
Protection Event Time: 11:39 AM
Log File: 3196db24-d814-11ea-941e-105bad1b54ea.json-Software Information-
Version: 4.1.0.56
Components Version: 1.0.990
Update Package Version: 1.0.28039
License: Premium-System Information-
OS: Windows 10 (Build 18362.959)
CPU: x64
File System: NTFS
User: System-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0-Website Data-
Category: Phishing
Domain: secure.anedot.com
IP Address: 2606:4700::6810:c407
Port: 443
Type: Outbound
File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

[Zynthesist]

That last log is from before the DB update was sent out. 

[mesterly]

Ok thanks, do they need to do anything to refresh?

 

[Zynthesist]

If they have not updated then I would recommend they do an update.

[mesterly]

Thank you!  Our mutual customer was able to access. 🎉

[Zynthesist]

Glad to help.