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Trojan detected


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Hi, I ran a malwarebytes threat scan yesterday and everything was clean.

Ran a windows defender scan and three trojans showed up; I removed them but when I completed another scan it showed up as threats being there. But I was unable to clear them for some reason. It won't show me the logs from windows defender so I cannot attach them. Addition.txtFRST.txt

 

My malwarebytes is running but its taken 2 hours so I'll update the logs when I get them. But it is currently saying 18 detections.

 

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Hello InfectedHelppls and welcome to Malwarebytes,

Post the log from Malwarebytes when the scan has finished and found entries have been quarantined..

For Defender; logs are usually saved here: C:\Windows\MicrosoftAntimalware\Support

Thanks,

Kevin

Edited by kevinf80
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Hello InfectedHelppls,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin



Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

Next,

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Select the Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

user posted image

add -dontcryptsupportinfo Note the space between KVRT.exe and -dontcryptsupportinfo

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontcryptsupportinfo should now show in the Run box.

user posted image

That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20200727_103821.klr Right click direct onto that report, select > open with > Notepad. Save that file and attach to your reply.
 
Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...
 
Thank you,
 
Kevin...


To start the scan select OK in the "Run" box.

user posted image

The Windows Protected your PC window will open, select "More Info"

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A new Window will open, select "Run anyway"

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A EULA window will open, tick both confirmation boxes then select "Accept"

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In the new window select "Change Parameters"

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In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

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When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

user posted image

Attach the report information as previously instructed....

fixlist.txt

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Hello InfectedHelppls,

Yes KVRT log is correct, nothing found so nothing is listed... continue:

Run FRST one more time:

Type or copy/paste the following in the edit box after "Search:".

*MelonLoader*

Click Search Registry button and post the log (Search.txt) it makes to your reply.

user posted image
 
Thank you,
 
Kevin..
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Hello InfectedHelppls,

Continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 
Thank you,
 
Kevin...

Fixlist.txt

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Hi Kevin, I didn't notice any issues before this really. Just that I was having high CPU usage all the time.

I do however have an issue when I boot, half the time I get stuck in the boot loader, it won't complete a boot cycle, but will hang there until I restart. Then it usually works. When boot is complete windows starts a system disk check? I've not been able to boot as usual for a while now and I'm not sure what the issue is. 

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Hiya InfectedHelppls,

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.
 
Thank you,
 
Kevin..

Fixlist.txt

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Hi Kevin, I completed the scan and it has finished.

I think the issue of boot hanging may be due to my motherboard being a duel boot BIOS? Before I had issued I would see my normal boot loader. Since having issues and it hanging I now see a much older boot loader. Is there a way to change it?

My MOBO: Gigabyte Z87X-UD3H-CF

SrtTrail.txt

Thanks Kevin.

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Hello InfectedHelppls,

Good to hear your system is working ok for you, we can clean up now...

Delete KVRT.exe from your Desktop, or the folder it was saved to, also delete this folder if still present: C:\KVRT_Data if still present....

Right click on FRST here: C:\Users\Harry\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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