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Malwarebyte Program Reinstall paid problem


vikkic21

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Hi,  My Malwarebytes cannot be be reinstalled because I uninstalled it incorrectly.  I was starting to have issues with PC before uninstalling with ads popping up everytime I turned on my browers......... didn't matter whether it was Firefox or Chrome same thing,  Turning it on, I would notice something not quite right.  Started getting extra files that I now cannot find,etc.  

Can you please help me with this problem?    Thank you, Vikki C.

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  • Root Admin

Hello @vikkic21

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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