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As a user that has seek virus/malware removal from this forum, I recently ran RogueKiller on a less frequently used laptop and had 5 defections, all quarantined & removed.

Followed by MalwareBytes scan, which found additional 4 items. Also quarantined & deleted.

And also ran AdwCleaner, which to my surprise was actually clean.

FRST results are attached.

FRST.txt Addition.txt

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Hello @Purity8

I see in the logs that the computer is running the following.

McAfee VirusScan Enterprise

Is this a business system? That is not a normal antivirus for use by the general public

 

Please disable any antivirus or other security software and run the following fix.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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8 hours ago, AdvancedSetup said:

I see in the logs that the computer is running the following.

McAfee VirusScan Enterprise

Is this a business system? That is not a normal antivirus for use by the general public

No, this isn't a business system. McAfee came preinstalled among many other programs.

Should I uninstall it and use something else like Windows Defender/BitDefender or AVG Free instead? If so, I'll uninstall McAfee first and then run the fix as the script has be run with antivirus/security disabled.

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Also a side note,

Malwarebytes seems to be blocking RevoSetup.exe (Revo Uninstaller) detecting it as Malware.AI on that system. It could also be that it's in Premium trial.

The file downloads fine on this desktop that has Malwarebytes also installed, but free version.

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That looks pretty good.

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

Then run the following as well

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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Please review the following


------------------------------- [ Windows ] -------------------------------
Extended support has ended 14.01.2020, Your operating system may be vulnerable to new types of threats

 


--------------------------- [ OtherUtilities ] ----------------------------
Microsoft Office Professional Plus 2010 v.14.0.7015.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice


--------------------------------- [ IM ] ----------------------------------
Yahoo Messenger v.0.8.268 Warning! This software is no longer supported.

Yahoo! Messenger Warning! This software is no longer supported.

--------------------------------- [ SPY ] ---------------------------------
TightVNC 2.0.4 v.2.0.4 Warning! RAT!.


--------------------------- [ AdobeProduction ] ---------------------------

Adobe Shockwave Player 11.6 v.11.6.4.634 Warning! This software is no longer supported. Please uninstall it.
swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.


------------------------------- [ Browser ] -------------------------------
Microsoft Edge v.83.0.478.50 Warning! Download Update


----------------------------- [ EmailClient ] -----------------------------
Windows Live Essentials v.15.4.3508.1109 Warning! This software is no longer supported.

Windows Live Mesh ActiveX Control for Remote Connections v.15.4.5722.2 Warning! This software is no longer supported.

Windows Live Mail v.15.4.3502.0922 Warning! This software is no longer supported.

Windows Live Mesh v.15.4.3502.0922 Warning! This software is no longer supported.


------------------ [ AntivirusFirewallProcessServices ] -------------------


---------------------------- [ UnwantedApps ] -----------------------------
VdhCoApp 1.3.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Skype Click to Call v.8.5.0.9167 Warning! Browser's toolbar. It can slow down the working of your browser and have violation privacy problems.

 

 

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11 hours ago, AdvancedSetup said:

Please review the following


------------------------------- [ Windows ] -------------------------------
Extended support has ended 14.01.2020, Your operating system may be vulnerable to new types of threats

I do not believe this system is capable of running Win10 but I could be wrong.

11 hours ago, AdvancedSetup said:


--------------------------- [ OtherUtilities ] ----------------------------
Microsoft Office Professional Plus 2010 v.14.0.7015.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice


--------------------------------- [ IM ] ----------------------------------
Yahoo Messenger v.0.8.268 Warning! This software is no longer supported.

Yahoo! Messenger Warning! This software is no longer supported.

--------------------------------- [ SPY ] ---------------------------------
TightVNC 2.0.4 v.2.0.4 Warning! RAT!.


--------------------------- [ AdobeProduction ] ---------------------------

Adobe Shockwave Player 11.6 v.11.6.4.634 Warning! This software is no longer supported. Please uninstall it.
swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.


------------------------------- [ Browser ] -------------------------------
Microsoft Edge v.83.0.478.50 Warning! Download Update


----------------------------- [ EmailClient ] -----------------------------
Windows Live Essentials v.15.4.3508.1109 Warning! This software is no longer supported.

Windows Live Mesh ActiveX Control for Remote Connections v.15.4.5722.2 Warning! This software is no longer supported.

Windows Live Mail v.15.4.3502.0922 Warning! This software is no longer supported.

Windows Live Mesh v.15.4.3502.0922 Warning! This software is no longer supported.


------------------ [ AntivirusFirewallProcessServices ] -------------------


---------------------------- [ UnwantedApps ] -----------------------------
VdhCoApp 1.3.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Skype Click to Call v.8.5.0.9167 Warning! Browser's toolbar. It can slow down the working of your browser and have violation privacy problems.

Thank you, I was already planning to uninstall majority of these programs.

 

VdhCoApp 1.3.0 is an add-on addition of the FireFox extension Video DownloadHelper's Companion Application that's required for downloading videos outside the browser.

There's a similar application with the extension Ant Video Downloader that also uses a Native Application that functions the same way.

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BIOS: LENOVO 44CN33WW 04/07/2011
Motherboard: LENOVO Emerald Lake
Processor: Intel(R) Pentium(R) CPU B940 @ 2.00GHz
Percentage of memory in use: 87%
Total physical RAM: 4010.17 MB

 

CPU is more than double the requirements
Not sure what hard drive type is but size is enough for Windows 10
RAM is not too bad at 4GB - though well above the 1GB Microsoft claims. I've seen many systems running Windows 10 with 4GB but personally if possible I'd rather have 8GB but again 4GB is more than enough.
If you have the money to put like a 256GB SSD drive in and a fresh installation of Windows 10 you could probably stretch out the life of the computer a couple more years. But, then again a 9 year old computer has lived more than most.

 

Windows 10 system requirements
https://support.microsoft.com/en-us/help/4028142/windows-10-system-requirements
https://www.microsoft.com/en-us/windows/windows-10-specifications

Processor: 1 gigahertz (GHz) or faster processor or SoC
RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
Hard disk space: 16 GB for 32-bit OS or 20 GB for 64-bit OS
Graphics card: DirectX 9 or later with WDDM 1.0 driver
Display: 800 x 600

 

Is there anything else I can assist you with then before we close up here @Purity8

 

 

Edited by AdvancedSetup
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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