dprout69 Posted August 2, 2020 ID:1398543 Share Posted August 2, 2020 I'm not saying it's abnormal (for Malwarebytes), nothing appears wrong and I certainly do not need a lesson on how RAM works, but I want to bring something to the attention, and request, of Malwarebytes, and this has certainly been brought up before... I appreciate the program, but sincerely can we do something about the amount of RAM being used? At any given time, MB service is running about THREE times higher than the second highest program on all my computers (Windows Defender). Additionally, it has doubled in size from 3.8.3 to 4.1. There has to be something we can do to knock this down a few MB's folks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 2, 2020 Staff ID:1398544 Share Posted August 2, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted August 2, 2020 ID:1398551 Share Posted August 2, 2020 Greetings, The reason Malwarebytes is so heavy on RAM usage is simply because if it was not, the trade off would be high CPU usage any time Malwarebytes needed to analyze a new process, thread or any activity in memory when real-time protection is enabled. As it is, Malwarebytes' protection reacts faster and processes detections more quickly than most other real-time protection applications. Since an having a higher amount of free RAM does not affect performance, while CPU cycles definitely do, they chose the path of best experience for their users and customers. I know all this because I used to be Product Manager for Malwarebytes and worked on this very issue directly with the lead Developer at the time. With all that said, I absolutely will pass on your feedback to the team. I am of the mind that nothing is impossible; it's simply a matter of finding the right solution, and I am confident that given advancements in modern APIs and operating systems and modern CPUs with smarter techniques for optimizing performance, there might be a solution out there which would enable at least some level of reduction in the amount of RAM being used without a high impact on performance. I just wouldn't want them to sacrifice real performance to do so (i.e. load up the CPU like most AV/AM apps do in order to save on RAM). Link to post Share on other sites More sharing options...
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