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Why is my renewal nearly tripling in price?

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If this is not the correct forum please let me know. I've been been a paid user of MWB since 2015. I've paid $24.95 for the first four years and then $26.51 last year. Now everything shows that my renewal price is going to be $64.94 next month. That's an increase of 244%...which is ridiculous, and I believe even in violation of contractual terms that I originally subscribed to back in 2015. Can someone please explain why my legacy pricing is not being honored and how to resolve this?

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***This is an automated reply***


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I'm not sure what the cost is or should be for renewing your subscription, however if you haven't done so already, I would highly recommend signing up for an account at My.Malwarebytes.com as this will allow you to view additional details about your license and its current status, enabling you to monitor and make changes to your account.  Details on signing up can be found in this support article.  I suggest using the same email you used when you originally purchased your license if possible as this should allow it to pull up your license info automatically.  If not, please refer to the information in this support article.

Specifically for the issue of pricing/renewal costs, I would recommend contacting Malwarebytes Support directly by filling out the form on this page and they will look up your account into and explain the pricing and correct it if it is an error.  We don't have access to the licensing system or customer information, so you will need to work with a member of Support directly.

I hope this helps, and if there is anything else we might assist with please let us know.


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  • 1 month later...


Thanks for the support link recommendation.  Based on my delving into future costs it is my suggestion everyone should research their own price increases.

Just an FYI for others regarding your comment


I would highly recommend signing up for an account at My.Malwarebytes.com as this will allow you to view additional details about your license and its current status,

My first action was to log into my account.  It lists past payments but not upcoming costs.  The only reason I noticed a *possible* increase in price is because of an offer to cover an additional computer for "only" $10.  This led to why I suggest everyone do their own research.


This also is for others so they know not to just look at the numbers and make assumptions.

The statement was that the $10 was a 75% discount which means the normal price is about $13.33.  That makes sense as my annual pricing is $39.95 for three computers.

It became very confusing when I read that, if the offer was accepted, my current $39.95 cost was going to jump to 59.99, a 50% increase.  But wait, there is more!

There was a prorated discount amount that came with a 5.75 credit.  I *MUST* assume the prorated amount is $4.25 because with a bit less than 10% of my annual subscription left $4.25 would become $44.20 and $10 would become $104.  A total of $104.20 for four computers seems high as we can now purchase protection for 5, not 4 computers for about $24 less per year.  (BTW, I started as a math major and my BBA degree was in Accounting.  I know the above pricing is incorrect but it is based on the information provided.)

So, I will be contacting support to find out why such an increase in price.

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