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I’ve had Malwarebytes premium for some years and it does the job as stated.

ive of late been the target of continual ransomware attacks and suspect they have my opinion address and every time I go on line they come at me, which your software stops.

so I decided to only go online to get security updates from yourselfs and my antivirus software.

i disconnected my wireless dongle thus ensuring my computer Could not connect to the web.

today with the dongle not connected I got a ransomware hit which your software stopped

my conclusion is that some Trojan And every time I start my computer offline in it comes.So one must assume this Trojan or virus got past your software and my virus protection.

first question

can i send this ransomeware To you for inspection?

second question 

how can I prevent this ransomware attacking my computer when I’m offline

thank you in anticipation 



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Malicious and/or suspect URLs are posted in;  Newest IP or URL Threats  after reading;  READ ME: Purpose of this forum

General malware in the form of physical Windows related disk file samples  are submitted in;  Newest Malware Threats  after reading; 

Malware Hunters group
Purpose of this forum

Ransomware specific malware ( along with rogue software such as fake anti malware applications ) are submitted in;  Newest Rogue-Ransomware Threats

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  • Root Admin

Hello @David12


Please run the following steps and post back the logs as an attachment when ready and we'll review and see what we can find.


  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.



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hi, I have downloaded the Malwarebytes prog you sent me and it uncovered two pups (I think) that the premium version had missed out, possibly these are the offenders allowing this ransomware to detect me

so, I've tried to download the Farbar recovery tool but Windows 10 is blocking it and even though I've told windows its safe it is still blocking this download so I've attached this file from your ADW cleaner i sent to my desktop.

Will this suffice ?. I have also the quarantined ransomware still in my premium versions quarantined file, can i send these to you to look at

thank you




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  • Root Admin

We really need both of the FRST logs to be able to tell what is running on your system.

  1. Open Windows Start menu.
  2. Type Windows Security.
  3. Press Enter on keyboard.
  4. Click on Virus & threat protection on the left action bar.
  5. Scroll to Virus & threat protection settings and click Manage settings.
  6. Click the toggle button under Real-time protection to turn off Windows Defender Antivirus temporarily.




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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



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