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Fales Positive for program deepfreezeinfo.exe

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The file in the attached zip deepfreezeinfo.zip is tool used by Faronics Technical Support for debugging purposes of our software Deep Freeze. It is being reported as the following issue


-Log Details-
Protection Event Date: 7/28/20
Protection Event Time: 11:27 AM
Log File: f36f0ef4-d0ff-11ea-9124-b8ca3a95b786.json

-Software Information-
Components Version: 1.0.990
Update Package Version: 1.0.27603
License: Premium

-System Information-
OS: Windows 10 (Build 18362.900)
CPU: x64
File System: NTFS
User: System

-Blocked Malware Details-
File: 1
Malware.AI.3261942206, C:\Users\dfeinstein\Desktop\DeepFreezeInfo.exe, Quarantined, 1000000, 0, 1.0.27603, 842524D8FCA9A2C5C26D49BE, dds, 00827592


The file is attached below.

Is it possible to get this file to allowed to run as all it does is gather diagnostic data about our software.


David Feinsetein,

Faronics Corporation.


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I cannot reproduce the detection. Are you still seeing it? The file was whitelisted so you shouldn't see it any more. Can you confirm?

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