False Positives

[N8Solutions]

Hello,

Several of my websites were reported as being blocked by your software. The domains are as follows.

• https://www.n8solutions.host
• https://am.n8solutions.biz
• https://www.n8solutions.us
• https://www.n8solutions.net
• https://www.n8solutions.com

I’m asking for you to please whitelist these domain names as soon as possible. I may lose a potential client because your software is blocking a legitimate website!

[Zynthesist]

Hello,

Please post your protection log, it will have details about the blocks you are reporting. 

[N8Solutions]

1 minute ago, Zynthesist said:

Hello,

Please post your protection log, it will have details about the blocks you are reporting. 

Thank you for the reply but I do not have a protection log. I do not use your product. A potential client, which does use your product informed me that my websites were blocked by your software.

This is the message he sent to me:

Quote

Website blocked due to a suspicious top level domain (TLD)

Website blocked: am.n8solutions.biz
Malwarebytes Browser Guard blocked this website because it may contain scam activity.

He said he received the same message on the other sites I listed as well.

[Zynthesist]

Ok, this is our Browser Guard product, will move this topic. 

[N8Solutions]

1 minute ago, Zynthesist said:

Ok, this is our Browser Guard product, will move this topic. 

Thank you. Sorry for posting in the wrong area. As I don’t use your product I picked what I thought was the most appropriate section. Please let me know if there is anything else I need to do.

[gonzo]

I whitelisted n8solutions.biz, as it was being blocked.  None of the other domains were affected.  This whitelist entry should take care of subdomains as well.  Please allow 15-30 minutes for changes to take effect and try it again.  If you encounter any issues, please let us know.

[N8Solutions]

2 hours ago, gonzo said:

I whitelisted n8solutions.biz, as it was being blocked.  None of the other domains were affected.  This whitelist entry should take care of subdomains as well.  Please allow 15-30 minutes for changes to take effect and try it again.  If you encounter any issues, please let us know.

Thank you very much for your help! I appreciate your quick response to my request! I’ve passed this along to the potential client so they can resume checking out my services.

[N8Solutions]

One last question, is there a way for me to check other domains that I manage to see if they are being blocked by your software? I don’t use this extension so if this potential client hadn’t told me I wouldn’t have known.

[gonzo]

The easiest way is for you to download and install the browser extension.  It is free and can be easily removed if you do not want to continue using it.  Once installed, you will know quickly whether your sites are being blocked.  Non-standard TLDs are the most common blocks.

[N8Solutions]

Thank you for the reply. I’ll try that.