edilbop Posted July 27, 2020 ID:1397288 Share Posted July 27, 2020 Hello, I received a call from one of your customers that our website is being blocked, marked as being a "Trojan Horse". Our site is not infected. Can you please fix this so the user can access their account on our website? Thanks for the help. Website: www.shopiowa.com Link to post Share on other sites More sharing options...
Staff Zynthesist Posted July 27, 2020 Staff ID:1397293 Share Posted July 27, 2020 Hello, Can you please post your protection log. Link to post Share on other sites More sharing options...
edilbop Posted July 27, 2020 Author ID:1397296 Share Posted July 27, 2020 Unfortunately I don't have one as I'm not a customer. A user of our site is the one using the Malwarebytes and they brought it to our attention. As a side note, he did say that he saw something mentioning "acsbap.com", which could be the issue. I saw another forum post referencing that being blocked for some reason, but you have removed it. Maybe after that is fixed it won't flag our site. Will they receive the database update automatically or will they need to do some kind of manual update? Link to post Share on other sites More sharing options...
Staff Zynthesist Posted July 27, 2020 Staff ID:1397314 Share Posted July 27, 2020 The block on acsbap.com has been removed. Link to post Share on other sites More sharing options...
edilbop Posted July 27, 2020 Author ID:1397317 Share Posted July 27, 2020 Thank you very much! Are you able to run a lookup on your side to make that www.shopiowa.com is not being blocked by Malwarebytes? Link to post Share on other sites More sharing options...
Staff Zynthesist Posted July 27, 2020 Staff ID:1397329 Share Posted July 27, 2020 I am not seeing www.shopiowa.com as being blocked. Link to post Share on other sites More sharing options...
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