Jump to content

P2P application brings back slow resolving host issue


Recommended Posts

Encountered when running Ace stream engine for Windows. You don't have to do anything special to reproduce after installing. You don't need to play any channel so you don't need any channel link. You may be prompted from your firewall as Acestream wants to open port 6878 for streaming and 8621 for broadcasting. Also you don't have to allow it either.

http://www.acestream.org/

Issue should start manifesting after you close and reopen web browsers and/or CLI tools which use network connections.

Fast startup / hibernation has no impact on this issue. Disabling web protection helps but only if you do it before issue happens. If Acestream is set to run on start up not even a clean install of Malwarebytes will help you.

mbst-grab-results.zip

Edited by AdvancedSetup
removed live hyperlink
Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

While Acestream wasn't running I added Application Web process exclusion for

%AppData%\ACEStream\engine\ace_engine.exe

then re-enabled web protection. When I re-launched Acestream, issue didn't manifest.

No reboot was necessary.

Thanks for reminding me of exclusion system which totally slipped my thought.

 

It looks like Acestream is causing web protection driver to hang. In addition to slow resolving host there other symptoms that point to an unresponsive driver:

- freeze to black screen when logging out;

- long shutdown and freeze to a black screen with an equally frozen mouse cursor on next boot if fast startup is enabled.

The latter clearly indicates failure of web protection driver to resume from hibernation.

 

Anyway, the exclusion workaround is reasonable. I'll keep watching to see if other users or staff members can reproduce.

Acestream became popular for TV online after SopCast slowly died between February and May.

Link to post
Share on other sites

  • Staff

Thanks for confirming the workaround.  I will be reporting this incident to the Product team for analysis and hopefully they can replicate and fix the issue in a future release.

Yes, it is likely that the WFP driver or service is getting hung up based on your description of the symptoms.  I hope the exclusion workaround holds until the issue is fixed, but please let us know if you run into any further issues.

Thanks

Link to post
Share on other sites

  • 3 weeks later...

Tests I made clearly indicate that one of the tweaks I made to my system was responsible for this issue. See https://github.com/pal1000/pal1000.github.io/commit/9ba400c0521a949ece3da93cfea9f0bb26832363

I then found batcmd.com website which has a very comprehensive catalog with information about Windows services all the way from XP to Windows 10 Version 2004, including default startup type, the exact kind of information to recover from this kind of problem.

Link to post
Share on other sites

  • 2 weeks later...
Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.