Something went wrong message

[Tirnoth]

I submitted a ticket but I wanted to get feedback here. So I had to reinstall Windows and all and I went to delete the old Windows and Malwarebytes before attempting to reinstall. Well it turns out that trying to download Malwarebytes regularly wouldn't allow me to install and it would abruptly cancel. So in response, I surfed the web regarding my issues and trying out various things mentioned here.

 

Anyway, I downloaded this Malwarebytes offline installer. Got it to work and checked to make sure my lifetime license was active and it was, but as soon as I try to update this, it says: "Something is wrong".

I uploaded my results.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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[exile360]

Greetings,

I noticed that you have Norton installed.  Please see if excluding/trusting Malwarebytes in Norton helps, particularly for any web filtering and firewall components of Norton.  If the issue still persists, please see if disabling Norton temporarily allows Malwarebytes to update.

Please let us know if that helps or not.

Thanks

[Tirnoth]

Greetings,

I checked that already and Norton had already allowed them to trust anything Malwarebytes related.

[exile360]

OK, thanks.  Just to be sure, you also tried disabling or uninstalling Norton as well?  If not, I would suggest trying it just to test.

If it doesn't help, perhaps changing your DNS provider may help.  You can try a public DNS such as Google DNS or OpenDNS.  Instructions for Google DNS can be found on this page and instructions for OpenDNS may be found here.

Please let us know if that makes any difference.

Thanks

[Tirnoth]

Changing the DNS seems to have remedied it. Will have to check back in the evening as I mess around.

Regardless, thank you for the help! :3

[exile360]

You're welcome.  If you don't mind my asking, who is your ISP?  I ask in case the issue is being caused on their end (a possibility since changing DNS resolved it) as I would want to report it to the staff for further investigation.

[Tirnoth]

Xfinity/Comcast.

[exile360]

Thank you.  I will be sure to make a note of that.

In the meantime, if you wouldn't mind, I would like to get one of our helpers to take a closer look at your system just in case there is some other cause behind this, particularly since a lot of people use Xfinity/Comcast (especially since they tend to monopolize many markets) and so I would expect many more affected customers if the ISP were the cause of the problem.  I also want to ensure it gets checked just in case the cause is some infection that we missed (not likely, but better safe than sorry).

To begin, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats and hopefully determining the cause of the issue with Malwarebytes.

Thanks