Problems Lately with Malwarebytes Service will NOT Start

[DonnaMolinari]

Every time I boot my Windows 10 Pro PC or RESTART: Malwarebytes Service 4.0 DOES NOT START!!

It is getting kinda of annoying. 

I am not able to use the services to STOP and START - it says I have no permissions even though I have Administrator access.

I am really tired using the Malwarebytes Support tool to keep booting my system to get it to work. I just used it yesterday (July 24, 2020). Today I booted my system again and again : Malwarebytes Service 4.0 DOES NOT START!!

I would like to be able to shutdown my system and bring it back up without this problem.

The Services show it just "Starting" and that is it!!

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

8 minutes ago, DonnaMolinari said:

I am not able to use the services to STOP and START - it says I have no permissions even though I have Administrator access.

Your not supposed to be able to.

 

8 minutes ago, DonnaMolinari said:

I am really tired using the Malwarebytes Support tool

Please Down load the current version of the support tool and follow the instructions. Please actually follow thru this time. We tried to assist in December and we were ignored.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Edited July 25, 2020 by Porthos

[DonnaMolinari]

I did follow threw the whole process - I am getting tired of doing this each time I bring up my Computer

[DonnaMolinari]

I also should have permissions to start and stop - restart when there are issues.

My last job I worked for HPE ArcSight QA Testing and I had to do a lot of testing and troubleshooting of the product. I need to be able to do the same with Malwarebytes. It is frustrating that I am not able to restart the service. I may have to find the Regedit for permissions to change.

[Porthos]

Just now, DonnaMolinari said:

I also should have permissions to start and stop - restart when there are issues.

My last job I worked for HPE ArcSight QA Testing and I had to do a lot of testing and troubleshooting of the product. I need to be able to do the same with Malwarebytes. It is frustrating that I am not able to restart the service. I may have to find the Regedit for permissions to change.

Please just provide the logs so we can see what is going on.

You can not stop or start the service due to the self protection of Malwarebytes. It keeps bad processes from killing the service and spreading.

[DonnaMolinari]

OK I will go through using the current support tool and I will send you the logs. It takes a long time. Sometimes it just sits there gathering the logs. I hope it can finish in less than 1 hour.

[DonnaMolinari]

Where do I download the Update 4.1? I am not able to find the download page. Thanks

[DonnaMolinari]

Where do I download the Update 4.1? I am not able to find the download page. Thanks

[Porthos]

20 minutes ago, DonnaMolinari said:

Where do I download the Update 4.1? I am not able to find the download page. Thanks

First please use regular fonts, Thanks.

Do a clean install. It will give you 4.1

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

If that does not work we will NEED the logs I asked for.

Edited July 25, 2020 by Porthos