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VPN Not Connecting

AdrianRalkos
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Porthos

Porthos

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2 minutes ago, AdrianRalkos said:

What can I do to help get this issue fixed

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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AdrianRalkos

AdrianRalkos

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mbst-grab-results.zip

Wow man, thanks for the fast reply.

I tried to run the program you sent me, it was no problem through most of the scan, but during the frst scan it would pause the scanner, I couldn't read the system tray popup fast enough to read it before it vanished.

So, I ran the FRST scanner interdependently and included it
 

image.png

image.png

FRST.txt Addition.txt

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AdvancedSetup

AdvancedSetup

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Hello @AdrianRalkos

The system is having issues resolving your public IP to complete the connection. It was also having an issue reading some of its configuration files.

Let's do some further scan to see if we can locate any possible malware that might be causing this.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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AdvancedSetup

AdvancedSetup

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Hello @AdrianRalkos

You have old, compromised versions of Java on your computer. Please go to Control Panel, Programs, Uninstall and remove the following software.

Java
Wintun-Windows
Malwarebytes Privacy

 

After removal and reboot please run the following.

Click on Start -> Run , and enter MSCONFIG

Set that to NORMAL and reboot. Don't make any other changes or do anything else, Restart

Then after restart open MSCONFIG again and make sure it is now on NORMAL

 

The logs indicate that VSS (Volume Shadow Copy Service) is having an issue. Please review the following and try to scan and fix it.

 

 

Please download and run the following  Volume Shadow Copy Service (VSS), Diagnostic Tool, from Acronis

Acronis VSS Doctor

Free tool for diagnosing and repairing Volume Shadow Copy Service issues. Download link on the bottom of the page.
Download - Acronis VSS Doctor

In many cases, it can correct the issues on its own. If not, then it will give details on what may be causing the issues. Please save the report in text format and post back that log on your next reply.


You can also try the tool from Macrium Reflect if the Acronis tool did not work.

Macrium Reflect Volume Shadow Copy Service (VSS) Repair Tool


Once you've run the repair tool you need to restart your computer.
Then check your Event Logs to see if the error was corrected. You can post new logs from FRST which will also show the Event Log entries 

If you don't have System Restore enabled then please take this time to enable it. If possible choose 10% of your C drive to store Restore Points.

 

After those fixes, again restart and run FRST again and post back both new logs.

Thank you

 

 

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AdvancedSetup

AdvancedSetup

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Okay, let me have you run the following generic clean up script. Your logs show you still have some issues. These checks and scans will hopefully correct some of them.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

I'm officially off work now until Monday but I'll try to follow up and reply as best I can before then.

 

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AdvancedSetup

AdvancedSetup

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What are these program?

Startup: C:\Users\Adrian Ralkos\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\LetsPk.lnk [2017-09-27]
ShortcutTarget: LetsPk.lnk -> C:\Users\Adrian Ralkos\.letspk\clients\90\LetsPk.jar (No File)

Startup: C:\Users\Adrian Ralkos\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Litecoin.lnk [2016-06-16]
ShortcutTarget: Litecoin.lnk -> C:\Program Files\Litecoin\litecoin-qt.exe (No File)

 

Can you temporarily uninstall the following programs

Spybot - Search & Destroy 2
CCleaner
Wintun-Windows
Malwarebytes Privacy

 

After the above removals, restart the computer and run the following fix.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

AdvancedSetup

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Okay, please save the attached file and place it in the same directory as FRST and the click the FIX button.

Post back the fixlog.txt when done.

Then run FRST again and click on SCAN and post back both new logs

I'll try to check back on you again tomorrow.

Thanks

 

fixlist.txt

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AdvancedSetup

AdvancedSetup

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You have the following error in the logs

Application errors:
==================
Error: (07/27/2020 07:32:24 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 4107) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
 

Please see if the following "Fix it for me" works or not.
https://support.microsoft.com/en-us/help/2328240/event-id-4107-or-event-id-11-is-logged-in-the-application-log-in-windo

If that does not work then perhaps enabling logging may help too
https://www.petenetlive.com/KB/Article/0000304

 

Do you still have or use IPVanish VPN ? If you're no longer using it then I would recommend uninstalling it. If you are using it then make sure none of it's network driver stack is loading when try to use Malwarebytes Privacy VPN

You appear to have some software error about a crashing program named BBUpdate service but I don't see it listed in the services. A Google search seems to indicate it may be related to some type of software from this company
https://www.blackbaud.com/

 

Please save the attached file to the same location as FRST and then click on the FIX button as before and post back the fixlog.txt file.

fixlist.txt

 

Once all of those are done, then please visit the Microsoft Windows Update site and check for updates.

 

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  • 4 weeks later...
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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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