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Exclusion by MD5 Hash doesn't work


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Hi guys,

Malwarebytes is quarantining Free File Sync, including the Donation Edition which removes all the ads, so we attempted to add the MD5 Hash to Malwarebytes Cloud / Nebula but it doesn't seem to replicate through and stop Malwarebytes from quarantining our install file.

In the new Exclusions window the Exploit Protection option is ticked, but Malware Protection, Ransomware Protection and Website Protection is grayed out as options to select. I'm wondering if this file comes under Malware Protection and therefore doesn't automatically stop the blocking of the file?

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Exclusions by MD5 only apply to Exploit Protection.  This is why the item may still be detected by other components of Malwarebytes.  If the item is being detected as malware or PUP (Potentially Unwanted Program) then excluding the file itself or the folder where it is installed should prevent it from being detected.

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