Installation_token Not Found

[CorVye]

mbst-grab-results.zip

Every time i try to activate my key, i get an error message "Installation_token Not Found", need some help pls.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[exile360]

Greetings,

Please do the following to see if it helps:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Start Repair
3. Please be patient while the tool runs, it can sometimes take several minutes to complete
4. Follow the onscreen instructions and restart your system if prompted to do so to complete the repair process
   

If that fails to correct the issue, please see if performing a clean install fixes it by doing the following:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

I also noticed you have Java installed.  If you do not require it, I'd highly recommend removing it as Java is a frequent target for exploits.  To remove it, I suggest using the official uninstall tool found on this page.

Please let us know how it goes and if the problem continues.

Thanks

[CorVye]

4 hours ago, exile360 said:

Greetings,

Please do the following to see if it helps:

 

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Start Repair
3. Please be patient while the tool runs, it can sometimes take several minutes to complete
4. Follow the onscreen instructions and restart your system if prompted to do so to complete the repair process

 

If that fails to correct the issue, please see if performing a clean install fixes it by doing the following:

 

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

I also noticed you have Java installed.  If you do not require it, I'd highly recommend removing it as Java is a frequent target for exploits.  To remove it, I suggest using the official uninstall tool found on this page.

Please let us know how it goes and if the problem continues.

Thanks

i followed all the steps and it still doesnt work.

[exile360]

OK, please try setting an alternate DNS to see if it is perhaps being blocked by your current DNS provider for some reason.  You can use Google DNS by following the instructions for Windows found on this page.  Also, if you are using any sort of VPN, proxy or alternate DNS currently, please try disabling it to see if that allows it to connect.

[Porthos]

If the above does not work,

I think we should have @AdvancedSetup Look at this. I wonder if the following is causing a networking issue.

Quote

Network Binding:
=============
vEthernet (Ethernet): Npcap Packet Driver (NPCAP) -> INSECURE_NPCAP (enabled)
vEthernet (Ethernet): Npcap Packet Driver (NPF) -> INSECURE_NPF (enabled)
Bluetooth Network Connection: Npcap Packet Driver (NPCAP) -> INSECURE_NPCAP (enabled)
Bluetooth Network Connection: Npcap Packet Driver (NPF) -> INSECURE_NPF (enabled)
vEthernet (Ethernet 2): Npcap Packet Driver (NPCAP) -> INSECURE_NPCAP (enabled)
vEthernet (Ethernet 2): Npcap Packet Driver (NPF) -> INSECURE_NPF (enabled)
Ethernet 2: Npcap Packet Driver (NPCAP) -> INSECURE_NPCAP (enabled)
Ethernet 2: Npcap Packet Driver (NPF) -> INSECURE_NPF (enabled)
Ethernet: Npcap Packet Driver (NPF) -> INSECURE_NPF (enabled)
Ethernet: Npcap Packet Driver (NPCAP) -> INSECURE_NPCAP (enabled)

 

[exile360]

NPCAP shouldn't cause any issues I don't think; it's just used for capturing traffic for tools like WireShark and the like, though some kind of conflict is possible.  I did see at least one VPN app listed however, and I also noticed a crypto mining app and remote access tool, though I don't know if any of those would affect it (other than possibly the VPN, though I don't know if it is active).

[CorVye]

27 minutes ago, exile360 said:

OK, please try setting an alternate DNS to see if it is perhaps being blocked by your current DNS provider for some reason.  You can use Google DNS by following the instructions for Windows found on this page.  Also, if you are using any sort of VPN, proxy or alternate DNS currently, please try disabling it to see if that allows it to connect.

changed the DNS settings and still didnt work, plus uninstalled the apps that could possibly affect the connection.

[exile360]

Alright, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.  It may not be an infection, but they can use more advanced fixes and diagnostic tools in that part of the forums so they should be able to resolve the issue.

[AdvancedSetup]

I have replied to the other topic in Malware Removal

https://forums.malwarebytes.com/topic/262054-installation_token-not-found/