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I still have malware/am being hacked.


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I don't know what to do. I was beginning to think that my paranoia was getting the better of me until last night. Two pages of my history popped up as in tabs. One was of something I was searched on google (if it's relevant at all, it was something about a permission exploit. I can't remember) and then another was of a message on here. I clicked on that tab and then the page started scrolling up like someone was reading it. I turned off my wifi, reset my laptop and connected to Ethernet in safe mode so I could download the iso windows 10 thing. It still hasn't helped. Just right now I as I was changing the password to my email, the page clicked submit on its own and then froze and crashed. Afterwards a command prompt flashed onto my screen.

My phone has been acting weird too, even though I reset it. I am stressing out. What else is there for me to do? I can't afford to go to a repair shop. Are they even open?

 

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Hello Coco456 and welcome to malwarebytes....

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

or,

https://downloads.malwarebytes.com/file/mb4_offline

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "security tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Single click on the target sight above scanner window.
  • In the new window select Report
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Export toTxt - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Export to Txt" then attach the log to your reply...


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Thank you for responding. I am trying to do the farbar scan, but it keeps crashing. Same with firefox. I am on my phone now. I will try to upload the other scans at least

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# -------------------------------
# Malwarebytes AdwCleaner 8.0.6.0
# -------------------------------
# Build:    06-24-2020
# Database: 2020-07-20.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    07-20-2020
# Duration: 00:00:13
# OS:       Windows 10 Home
# Scanned:  31837
# Detected: 0


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

 

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

 

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Hiya Coco4556,

There is no obvious signs of Malware or Infection in the FRST logs, other scan logs posted are also clean. Lets try the following:

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.



Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.

Open Zemana again then do the following to get the latest report

Open Reports > select the report in question to highlight > select "Ctrl - A" keys together to highlight full report message > then "Ctrl - C" keys to copy to clipboard > then open notepad and select paste to copy the report there, then attach to reply....

Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....
 
Let me see those two logs...
 
Thanks,
 
Kevin
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@AdvancedSetup No, I think my laptop and phone are fine now. I apologize for the multiple threads. Thank you for your patience with me.

I've definitely learned my lesson about pirating.

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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