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Hello,

I have an annoying issue having installed premium malwarebytes.  Every time i open chrome i get a blocked alert even without going to a site.

No issue seen with IE or firefox.

I have disabled sync, reset chrome to default and lastly deleted it. 

Issue is still there.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

If you haven't done so already, please try performing a scan with Malwarebytes to see if it detects any issues.  To do so, make sure you're connected to the web and click the Scan button on the main dashboard and allow the scan to complete.  Once it finishes, if any items were detected please have Malwarebytes remove them and reboot if necessary.  If the issue still persists, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

Please let us know if the scan resolves the issue or not.

Thanks

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OK, thanks, please proceed with following the remainder of the instructions above.  The issue may not be due to malware, however they are allowed to use some additional tools for diagnostics and repairs that we don't use in this part of the forums and they should be able to help.

Thanks

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By the way, I recall that I was told that if the procedure for resetting sync/Chrome is not done in precisely the order described in this topic, it won't work, so it might be worth one more try if you think any of the steps might not have been completed in the way described.  You can also take a look at the instructions at the bottom of this Malwarebytes Labs article to see if that eliminates the blocks.

If they still continue after that, then proceed to the Malware Removal area and they will assist you in more advanced troubleshooting.

Thanks

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what options have i got if that does not solve it, do i still uploads logs to the other thread with no issues found on the scan

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Yes, go ahead and upload the logs in the new thread in the malware removal area.  Even if the cause is not related to any sort of infection, they'll still be able to dive deeper into what's going on with the tools they use, and if it turns out to be some malware or PUP currently unknown to Malwarebytes, they'll be able to help with that as well.

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I saw in your Malware Removal thread that you figured out the cause of the issue and that it was apparently due to your ISP's DNS.  I'm glad you were able to fix the issue.

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It's strange that it only happens with Chrome, and odd that your ISP would route you to such a site.  It might be worth submitting to the Research team for analysis in case one of your ISP's servers has been hacked or infected on their end.

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