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PC Freezing when resuming from sleep mode


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I have tracked it down to Malwarebytes causing my brand new PC running Windows 10 Pro to freeze resuming from sleep mode.

This only happened after upgrading to Windows 10 Pro build 2004 which is the latest.

I disable all MB modules and sleep works fine. I turned on each module one at a time to determine where it would hang.

Sure enough when I enabled Ransomware Protection is when sleep resuming caused my PC to freeze and had to hard reboot.

I turn Ransomware Protection off and sleep works perfect but as soon as I turn it on it breaks sleep mode.

I uninstalled MB and did a clean install but get the same results.

Anyone of any ideas or seen this problem before with hopefully a fix?

 

Thanks

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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1 hour ago, Sitedrifter said:

Anyone of any ideas or seen this problem before with hopefully a fix?

:welcome:

Sorry you are having issues , it is a known issue with ransomware protection.

When it is fixed all the assorted thread will be updated.

Edited by Porthos
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Thanks for the information. Does anyone know if you install MalwareBytes AFTER upgrading to 2004 if the issue happens?

I did a clean install of Windows and have not installed MB yet. I may try it and post the results.

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It seems to be specific to certain systems, not necessarily when/how the update is installed so it will likely still occur even if installed at a different time/in a different order.  It's more about the specific hardware than it is about the update; the update just happens to be one of the factors that causes the issue to manifest itself.

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Doing some hardcore searching on this problem there seems to be a multitude of PCs with different hardware (CPU, Ram, Video adapter, hard disk) that are affected.

Is there anything I can do such as providing logs to help MB figure this out?

 

 

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As I understand it, the issue is already being worked on so I believe they understand what's going on, however you may if you wish.  To do so, please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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< comments / pardon the intrusion>

Report would be good.  I'd be interested to see if it had a scheduled Scan task in MB4  & if so, what time it was set for.  Was it the default 2 AM setting ?

In any event, the latest Beta MB4  ( w component 1.0.988 ) has a tweak for situation where a scan task may trigger at wake  after sleep/hibernation

Quote

Fixed: Scheduled scan start immediately after sleep/hibernation/restart if scan time was missed

see https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1394883

NOTE:  It is also possible other factors are at play.  So see if you want to try the latest Beta.  You may also if you wish keep Ransomware protection off if still encountering the same issue.

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3 minutes ago, Sitedrifter said:

I would rather not install it until the fix is in.

The new beta includes the fix.

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Hello @Sitedrifter 

You may run the Support tool to Gather report at any time, whether the program itself is installed or not.

That said,  if you do not now have the program installed for Malwarebytes for Windows, then, just do a new setup of Malwarebytes, and then immdediately opt in into the Beta  & do a Check for Updates.

The latest Beta fixes the issue you had experienced before.

 

For a new setup, download and run the Malwarebytes for Windows version 4 offline installer.

Then do this in Malwarebytes.   

     1.  Settings > General > Beta updates and then toggle the switch so the setting is enabled.

     2.   Scroll  back up to    Application Updates and then click the Check for Updates button. 

Follow all prompts.  All the update to proceed  & when it completes,  while still in Settings / General,  look for & click the ABOUT tab.

See what the Version and Component  numbers are

mb41273_10990.jpg.af76dc44b1dc16745affb372179fbc17.jpg

 

 

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Excellent, just as our buddy Exile360 noted.   Once your program is all current & up-to-date, you may opt out of the Beta by just going back into Settings >>General   and clicking the Beta setting to the left   ( off positions).

Bravo to all.

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