Is it safe to delete these viruses?

[Drago_3]

I installed malwarabytes,to see if there is any virus in my computer and it found 16 threats,all of them are quarantined but i want to delete them,but  im not sure if there is any system file that can hurt my PC if i do so ,i will post screenshots of all threats down below.

Thanks.

[Maurice Naggar]

Hi,    @Drago_3     

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along. 

Please only just attach   all report files, etc  that I ask for as we go along.

 

You know screenshots are harder to digest, right ?  harder to read    and often chopped.   It is best to attach the entire report itself.

Yes, you may permanently delete those tagged items,   although, there is no need for haste.  They are in complete-isolation & not active in the Quarantine area.

There were several adwares found.  Mostly from the add-on "driver toolkit".

One registry value MSVER1  is flagged as a rootkit agent.

One LNK file is flagged as trojan agent   + one other reg key for "dreamtrips" is flagged as a fake tool agent.

 

I suggest you do these 2 follow scans.

[   1    ]

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.

Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed.    Let it remove what it has detected.

[   2   ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.

 

[Drago_3]

I didnt see report option yesterday so i will send u logs from that now.(im not sure why it says Rootkits: Disabled in logs when they are enabled in settings).

Today i did one more scan and i will upload those logs down below.

I installed Adwcleaner and saved logs as u said.

Thank you.

 

First scan report.txt Second scan.txt AdwCleaner[S00].txt AdwCleaner[C00].txt

[Maurice Naggar]

The most recent Malwarebytes scan    Scan Date: 7/19/20    Scan Time: 10:08 AM

scanned, completed, and found zero threats.   Nothing flagged.   That is a excellent result.

The run by the Adwcleaner is a very good cleanup.  It removed a number of adware-related things, including also  Deleted " Lookup Pro " & "DriverToolkit ".

Those 2 runs are a great help.

.

At this point, lets do a different scan.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

 

Go to the saved file, and double click it to get it started.

 

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

[Drago_3]

When i saw ur message yesterday i downloaded ESET and started full scan (i selected option to auto quarantine any threats),after around 200 000 files scanned it found 3 objects,but after few minutes i lost power and computer restarted (it happens sometimes where i live),so ESET was not able to finish full scan.Today i started full scan again,it scanned both C and D drive and it says 0 detected files (log is down below).But what happend with 3 objects from yesterday,are they cleaned?

Thank you.

ESET scan log.txt

[Maurice Naggar]

Hi.   My guess would be that the prior-tagged items were dealt with.   Keep in mind that this report you provided, is only the very barebones summary.

Quote

7/20/2020 13:07:42 PM
Files scanned: 656688
Detected files: 0
Cleaned files: 0
Total scan time: 03:18:03
Scan status: Finished
 

 

The good thing is,  that it shows no threats as of that time.

.

You may if you wish, run a scan with another security-vendor's  tool.    I would suggest just a Quick scan.

TrendMicro HouseCall scan

https://www.trendmicro.com/en_us/forHome/products/housecall.html

First, Download & Save to your Downloads folder the appropriate HouseCallLauncher

 

Once the download is complete, go to where the Housecalllauncher is saved & double-click it to start it.

The program will check with TrendMicro & do a update run.

 

Next it will show the Disclosure window.

Click Next to proceed.

 

The end user license agreement is presented.   Click the Accept radio button & click Next to proceed.

 

IF you wish a Full scan or a Custom scan, first click on the Settings

then you can select which drives you want to include in the scan.

The default is a Quick scan.

Click Scan now when ready.

 

The scan progress will then be displayed.   Monitor the progress or just leave it alone until it finishes this phase.

 

When the scan phase has completed, if any items are tagged, you will see a list, showing  the file & its location, the classification of the threat, the type, risk, and Action option.

If you see an item that you know is safe, you can click the Action  , and select Ignore.

When all done & ready, click the Fix now button.

[Drago_3]

I installed HouseCall and it found 0 threats.

[Maurice Naggar]

That is great.   Excellent.

The Housecall really does not "install"  as a installed program.   So you can delete that download.

Q:  Is there anything that you need at this point ?

[Drago_3]

No i dont need anything else,thank you for all help.👍

[Maurice Naggar]

Hi.   You are very welcome.

We can wrap up this case.  What follows is a cleanup on the tools used

Delete the ESET download     esetonlinescanner.exe

Delete the download file from the TrendMicro Housecall download.

 

Adwcleaner you may keep and use on-demand to check for adwares.

Any other file I had you download, you may delete.

,

 

Backup is your best friend.  Keep backups of your system on a regular basis to offline storage & keep those safe. https://forums.malwarebytes.com/topic/136226-backup-software/

It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.

Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".
Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

 
Do a Windows Update.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

 

Stay safe.  I wish you all the best.   😎

Sincerely,

Maurice

[Maurice Naggar]

Glad we could help.

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