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After Windows update 0n 07/16/20 Mbam doesn't start


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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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51 minutes ago, snifferpro said:

Any assistance appreciated.

Quote

Installation Directory:  C:\Mbam\Anti-Malware\

First do not install to a non default location when you reinstall.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

I also suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 Let me know if that clears up the issue or not.

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Porthos.  Thanks for the assistance.

 

I ran the tool again and did not install to a non default directory where Mbam has been for many years.

I accepted the default and I was able to scan successfully.

I regularly scan once a week before backing up my system so I'll see what happens next Saturday when I scan again.

 

Thanks for the quick assistance.

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6 minutes ago, snifferpro said:

Thanks for the quick assistance.

Do not forget the following, It is a good chance this contributed to the issue.

57 minutes ago, Porthos said:

I also suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

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Hello @carmor   If you encounter any other or the same issue, please then take a few minutes to get & run the Support tool, to Gather logs  & then attach the ZIP file with your reply here.

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline

H T H

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