After Windows update 0n 07/16/20 Mbam doesn't start

[snifferpro]

After the windows 10 update on 07/16/20 Mbam does not start.  The hourglass spins for a second and then stops.  Mbam does not start.

Downloaded and ran Malwarebytes Repair Toll and still no start.

Im running Win 10 1909 - 18363-959 and Malwarebytes Free.

Any assistance appreciated.

 

mbst-grab-results-2020-06-18T06.01.16.zip

[Malwarebytes]

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[Porthos]

51 minutes ago, snifferpro said:

Any assistance appreciated.

Quote

Installation Directory:  C:\Mbam\Anti-Malware\

First do not install to a non default location when you reinstall.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

I also suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 Let me know if that clears up the issue or not.

[snifferpro]

Porthos.  Thanks for the assistance.

 

I ran the tool again and did not install to a non default directory where Mbam has been for many years.

I accepted the default and I was able to scan successfully.

I regularly scan once a week before backing up my system so I'll see what happens next Saturday when I scan again.

 

Thanks for the quick assistance.

[Porthos]

6 minutes ago, snifferpro said:

Thanks for the quick assistance.

Do not forget the following, It is a good chance this contributed to the issue.

57 minutes ago, Porthos said:

I also suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[snifferpro]

I will turn off fast startup next week if I continue to have issues.

 

Thanks again.

[Porthos]

13 minutes ago, snifferpro said:

I will turn off fast startup next week if I continue to have issues.

Very well. Just need to mention Malwarebytes is not the only program that has been affected by Fast Start.

Best wishes and stay safe.

[carmor]

Hello. I had the same problem and the only way to solve it was to run the repair tool in advanced mode and then select clean. I hope it helps.

[Maurice Naggar]

Hello @carmor   If you encounter any other or the same issue, please then take a few minutes to get & run the Support tool, to Gather logs  & then attach the ZIP file with your reply here.

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline

H T H

[carmor]

Okay. I will do that. Unfortunately, I already deleted the file that was on the desktop.