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Something is preventing me from running Malwarebytes premium and Avast


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Hi there,

Something is preventing me from running Malwarebytes and Avast antivirus. I was able to install and update Malwarebytes premium and run a scan, but after restart I can no longer runit. Also, everytime I mouse over the Avast icon in the notifications bar it disappears, but Avast appears to still be running in task manager.

FRST.txt Addition.txt

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Some more information,

 

When I try to do an on demand scan with avast by right-clicking, I get a popups saying that AvastUI.exe is not running. Also, I have run rkill.exe but am still unable to start Malwarebytes or avast. I have attached the rkill log.

Rkill.txt

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So, if you look at the following - you have too many programs that can potentially conflict with one another.

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Avast Antivirus (Enabled - Up to date) {EB19B86E-3998-C706-90EF-92B41EB091AF}
AV: Malwarebytes (Disabled - Up to date) {23007AD3-69FE-687C-2629-D584AFFAF72B}
AV: ESET Security (Enabled - Up to date) {885D845F-AF19-0124-FECE-FFF49D00F440}
AS: Spybot - Search and Destroy (Enabled - Out of date) {4C1D9672-63FE-5C90-371E-8FDA591C5B75}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Enabled - Up to date) {5078598A-1FA2-C888-AA5F-A9C66537DB12}
FW: ESET Firewall (Enabled) {B066057A-E576-007C-D591-56C163D3B33B}
FW: COMODO Firewall (Enabled) {3D9428CB-50D2-A37E-F90F-1D238F042427}

 

You should really try to reduce the usage of more than one antivirus if possible. I would highly recommend you either Uninstall Avast, or ESET. Then decide which Firewall you want to use. The built-in Windows firewall actually works fairly well.

You're using a custom managed hosts file which can potentially cause some performance issues or conflict issues if you accidentally block a site needed by one of the applications on your system

 

Application errors:
==================
Error: (07/17/2020 10:09:48 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Avast Software\Avast\1033\UILangRes.dll".
Dependent Assembly avast.local_vc142.crt,processorArchitecture="amd64",publicKeyToken="b7b3b11e08ac5c30",type="win32",version="14.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Something caused Malwarebytes to crash as well. In many cases it's due to a conflict with some other security software.

Error: (07/17/2020 10:06:45 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 4.0.0.748, time stamp: 0x5f04c996
Faulting module name: mbam.exe, version: 4.0.0.748, time stamp: 0x5f04c996
Exception code: 0xc0000005
Fault offset: 0x00000000000719c9
Faulting process ID: 0x33b0
Faulting application start time: 0x01d65bcdb2986c85
Faulting application path: E:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Faulting module path: E:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Report ID: cb8baef1-b94a-4d1a-bfe3-7e1fb902ac71
Faulting package full name:
Faulting package-relative application ID:

 

There are Policy Restrictions on all of the following programs

GroupPolicy: Restriction - Chrome <==== ATTENTION
GroupPolicy\User: Restriction - Chrome <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
CHR HKU\S-1-5-21-2225271030-1084779439-535091157-1001\SOFTWARE\Policies\Google: Restriction <==== ATTENTION

 

You're running CCleaner - many Experts no longer recommend using since it was sold
https://www.howtogeek.com/172820/beginner-geek-what-does-ccleaner-do-and-should-you-use-it/
https://www.howtogeek.com/361112/heres-what-you-should-use-instead-of-ccleaner/

 

Your Google Update is very old. I'd recommend you download and reinstall Google Chrome to update it.

C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [153168 2018-11-04] (Google Inc -> Google Inc.)

 

 

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Glad we could help.

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This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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