Petebo Posted July 15, 2020 ID:1394738 Share Posted July 15, 2020 On boot up the MBAM icon does not show on the task bar anymore although in the processes it shows it is running. Malwarebytes service. How to get it back on the task bar? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 15, 2020 Staff ID:1394739 Share Posted July 15, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted July 15, 2020 ID:1394742 Share Posted July 15, 2020 9 minutes ago, Petebo said: On boot up the MBAM icon does not show on the task bar anymore although in the processes it shows it is running. Malwarebytes service. How to get it back on the task bar? It could be a couple of issues. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Link to post Share on other sites More sharing options...
Petebo Posted July 15, 2020 Author ID:1394747 Share Posted July 15, 2020 Gather logs file. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Petebo Posted July 15, 2020 Author ID:1394749 Share Posted July 15, 2020 Malwarebytes is not on my computer now. What to do? Link to post Share on other sites More sharing options...
Porthos Posted July 15, 2020 ID:1394767 Share Posted July 15, 2020 33 minutes ago, Petebo said: Malwarebytes is not on my computer now. What to do? You did the clean instead of just gathering logs. I would also choose ONE AV you have both Webroot and Comodo as well according to your log. Quote AntiVirus Information ================================== Anti-Virus Product : Webroot SecureAnywhere Up To Date: Yes Enabled: On Anti-Virus Product : Webroot SecureAnywhere Up To Date: Yes Enabled: On Anti-Virus Product : Windows Defender Up To Date: Yes Enabled: Off Anti-Virus Product : Webroot SecureAnywhere Up To Date: Yes Enabled: On Anti-Virus Product : Webroot SecureAnywhere Up To Date: Yes Enabled: On Anti-Virus Product : COMODO Cloud Antivirus Up To Date: Yes Enabled: On I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Now lets get Malwarebytes reinstalled. The clean option should have offered a reinstall. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Can you please let me know if that worked ? Link to post Share on other sites More sharing options...
Petebo Posted July 15, 2020 Author ID:1394769 Share Posted July 15, 2020 i have reinstalled and ran a scan. Seems OK now. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted July 15, 2020 ID:1394778 Share Posted July 15, 2020 31 minutes ago, Petebo said: i have reinstalled and ran a scan. Seems OK now. Thanks. Be sure to not forget the other suggestions. Link to post Share on other sites More sharing options...
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