Suggestion for Improvement

[Delta909]

Customer Service advised to post suggestions for improvement on this forum and the technical people would pick them up. Its not been as straightforward as simply sending an e-mail but here is the suggestion.

Once a scan detects potential threats can there be a 'right click' option to add to the allow list, please. I find the existing process of having to note down an often lengthy path and then navigate from the 'allow list' screen quite cumbersome. How long will it take to add this option, please? Thanks.

[Malwarebytes]

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[exile360]

Greetings,

If you wait until the scan completes, then uncheck the boxes to the left of each of the items you wish to add to the allow list (or click the empty checkbox at the very top left in the column header to uncheck all detected items for the scan if you wish to exclude them all), then click the Next button and select the option to always allow the remaining unchecked items when prompted by the dialog box and the items which were unchecked in the previous step will be added to your Allow List.

Does that functionality meet your needs sufficiently, or would you still like me to report your request to the Product team?

 

[Delta909]

Exile360 - Many thanks - that does look like the instructions I need. I am a new user so maybe that info is in the instructions and I just could not find it. I will give that a go next time the scan comes up with a list. Happy not to proceed further at this time. Thanks also for the speed of your reply.

[exile360]

No problem at all, I'm glad I could help

The main support page for Malwarebytes 4 can be found here, and the official Malwarebytes 4 Product Guide is located here.

If you have any trouble or any further questions please let us know.  And of course, if you find that the function I described above doesn't suit your needs, please let us know and I will submit a request to the Product team.

Thanks

[AdvancedSetup]

Tips to help protect from infection
https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

 

[exile360]

I just realized I failed to mention one of the benefits of Malwarebytes' exclusion function.  Whenever you add a folder to the allow list, it is recursive, meaning everything contained within that folder, including other folders and everything contained within those, will be excluded.  This can make creating exclusions much easier in many cases since you don't need to exclude each individual file within a folder if adding an item to the allow list manually.