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Greetings,

Please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Once that is done, please see if a clean install corrects the issue by following the instructions below:

  1. Run the Malwarebytes Support Tool once more
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
  4. Once that is completed, open Malwarebytes and enable beta updates if you wish to and check for updates and install any available updates then restart your system once that finishes

Please let us know how it goes.

Thanks

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