Jump to content

might have an issue with a win10 desktop


Recommended Posts

Starting the other day - my Win10 computer is running the fan at a high rate (making it loud). I am thinking something is operating in the background - causing either heat or an issue with the temp sensor.

Anyone know of a different scan option - Malwarebytes is finding nothing.

Thanks

Link to post
Share on other sites

Also I just found this using the Microsoft problem reporting tool - a critical event about the time I could not get the computer to reboot: and the fan was spinning super fast.

- - -

Source
stisvc

Summary
Stopped working

Date
‎7/‎11/‎2020 11:18 AM

Status
Report sent

Description
Faulting Application Path:    C:\Windows\System32\svchost.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    svchost.exe_stisvc   < < <  what is this?
Application Version:    10.0.18362.1
Application Timestamp:    32d6c210
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.18362.815
Fault Module Timestamp:    b29ecf52
Exception Code:    c0000008
Exception Offset:    000000000009feba
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    2ba3
Additional Information 2:    2ba3229e0974f8f47ac2dfe8779557a0
Additional Information 3:    a398
Additional Information 4:    a398341a794673533666037d838e246c

Extra information about the problem
Bucket ID:    c0a45e094fcb85e87b639370414dae7c (1973583172059639420)
 

Link to post
Share on other sites

Hello Kspoor and welcome to Malwarebytes,

The entry you quote in the reporting issue log is a Microsoft service, Still Image Devices Monitor.

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...

When you`ve downloaded FRST64.exe, rename it to FRST64English.exe...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin..
Link to post
Share on other sites

Hello Kspoor,

Thanks for those logs, there are several errors indicating possible hardware issues. Run the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Thankyou,

Kevin..

fixlist.txt

Link to post
Share on other sites

Thanks for that log, does not show any problems which is good. Continue:

 
user posted imageScan with Autoruns

Please download Sysinternals Autoruns from the following link: https://live.sysinternals.com/autoruns.exe save it to your desktop.

Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following:
 
  • Right-click on Autoruns.exe and select Properties
  • Click on the Compatibility tab
  • Under Privilege Level check the box next to Run this program as an administrator
  • Click on Apply then click OK
     
  • Double-click Autoruns.exe to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them:

    Hide empty locations
    Hide Windows entries

     
  • Click on the Options button at the top of the program and select Scan Options... then in the Autoruns Scan Options dialog enable/check the following two options:

    Verify code signatures
    Check VirusTotal.com

     
  • Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish.
  • When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the file to your desktop and close Autoruns.
  • Right click on the file on your desktop that you just saved and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the ZIP folder you just created to your next reply

Thanks,

Kevin

Link to post
Share on other sites

Hiya Kspoor,

There is no obvious Malware or Infection on your system. The fan high speed can be happening for different reasons, high temps from HD, CPU, Graphics, it could also be a build up of dust in fan grills or generally inside your PC.

Download and install Speccy from here: http://www.piriform.com/speccy Wait until your PC fan starts running at high speed...

Run speccy, wait until it is finished analysing, then select > File > Save as text file. Save to your desktop or a folder of your choice. Open the text file, have a look under "Summary" are the temps excessive?

Attach the file to your reply, ensure to remove the serial number under "Operating System" that is your OS licence key...

Thanks,

Kevin...
Link to post
Share on other sites

Hiya Kspoor,

The CPU temp is very high for a system that has more or less just started up. I suppose the next check is to boot your system to Safe mode, see if that has any effect on the CPU temps..

Safe mode starts the system with minimal drivers and services, as such the stress on the cpu is also minimal. Lets just see what happens...

https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Thank you,

Kevin

Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.