Total6666 Posted July 10, 2020 ID:1393526 Share Posted July 10, 2020 Hello : I have been experiencing windows slowdown if don't have ransomware protection disabled , checking for solutions on Google gave me that fix . Windows will slow down to a crawl and recover sometimes by itself . I uninstalled MYB and re-installed it with the same issue . thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393531 Share Posted July 10, 2020 Hello @Total6666 Please see the following topic https://forums.malwarebytes.com/topic/261111-performance-issue-with-windows-10-2004/ Thanks Link to post Share on other sites More sharing options...
Total6666 Posted July 12, 2020 Author ID:1393845 Share Posted July 12, 2020 I will patiently wait for a fix . Malwarebytes has a great product and will get this fixed . Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 12, 2020 ID:1393944 Share Posted July 12, 2020 Hi @Total6666 Just to add a few more tidbits. The pinned topic cited above makes a good point about doing a special procedure with the Support tool to do a fresh new clean re-install of the Malwarebytes for Windows. We can guide you on doing that. Other than that, I would ask that you let us know the exact Version / Build of Windows on machine, and also, the Version and Component number on Malwarevytes. [ Winver as to Windows] [ For Malwarebytes, click Settings, then click the About tab ] One additional question: Does this machine have Windows Defender as the resident antivirus ? or does it have some 3rd-party ( non-Microsoft ) A-V or security program ? Link to post Share on other sites More sharing options...
Total6666 Posted July 12, 2020 Author ID:1393966 Share Posted July 12, 2020 Hello : I do not use windows defender , but do use Norton Security . Link to post Share on other sites More sharing options...
Total6666 Posted July 12, 2020 Author ID:1393967 Share Posted July 12, 2020 I also used the support tool and did a clean install . Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13, 2020 Root Admin ID:1394155 Share Posted July 13, 2020 Thank you for the information @Total6666 Can you please restart the computer one time, then run the following so that we can review your logs to see if anything stand out. Upload Malwarebytes Support Tool logs offline Link to post Share on other sites More sharing options...
Total6666 Posted July 13, 2020 Author ID:1394219 Share Posted July 13, 2020 mbst-grab-results.zip Here you go Link to post Share on other sites More sharing options...
Porthos Posted July 13, 2020 ID:1394220 Share Posted July 13, 2020 On 7/12/2020 at 12:43 PM, Total6666 said: but do use Norton Security . While you wait for @AdvancedSetup to look over the new logs. I would also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Link to post Share on other sites More sharing options...
Total6666 Posted July 13, 2020 Author ID:1394224 Share Posted July 13, 2020 I added the files / folders to norton , But I do not have this one "C:\Windows\System32\drivers\farflt.sys" Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 13, 2020 Root Admin ID:1394225 Share Posted July 13, 2020 Please try setting up exclusions as recommended by @Porthos on your system @Total6666 I see a few things we could maybe clean up but nothing shown that would seem to cause a drastic slow down. If you'd like to do some clean up let me know I'd start by uninstall Bonjour - go to Control Panel, Programs, Uninstall What exactly is mDNSResponder.exe? https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/ MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL. On a Mac or iOS device, this program is used for networking nearly everything. On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows. Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery. What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/ Link to post Share on other sites More sharing options...
Total6666 Posted July 13, 2020 Author ID:1394231 Share Posted July 13, 2020 I uninstalled Bonjour and would also like to clean up my computer , thanks . Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394239 Share Posted July 14, 2020 Please note this clean up is for a general clean up and is not to address known issues with Windows 10 build 2004 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Total Posted July 14, 2020 ID:1394251 Share Posted July 14, 2020 I ran the clean up script . Here is the log file Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394252 Share Posted July 14, 2020 Great, that log looks pretty good. Please go ahead and run FRST again and post back both new logs. FRST and Additions.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394254 Share Posted July 14, 2020 Generate System Health Report using Perfmon Press the Windows Key and R to bring up the Run dialog box and type in the following or copy/paste perfmon /report Once the test is complete, you will also be able to export and save the findings via File > Save As Save the file and zip it up and send to me in a Private Message as it may contain personal data. Link to post Share on other sites More sharing options...
Total Posted July 14, 2020 ID:1394255 Share Posted July 14, 2020 sorry , but do I run the Malwarebytes support tool again , set to gather logs ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394256 Share Posted July 14, 2020 No, simply run FRST again and make sure there is a checkmark in the Additons.txt and click on Scan If should scan and automatically open both logs when ready Link to post Share on other sites More sharing options...
Total Posted July 14, 2020 ID:1394259 Share Posted July 14, 2020 here you go . thanks . FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Total Posted July 14, 2020 ID:1394267 Share Posted July 14, 2020 27 minutes ago, AdvancedSetup said: Generate System Health Report using Perfmon Press the Windows Key and R to bring up the Run dialog box and type in the following or copy/paste perfmon /report Once the test is complete, you will also be able to export and save the findings via File > Save As Save the file and zip it up and send to me in a Private Message as it may contain personal data. weird , this will not finish ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394269 Share Posted July 14, 2020 Permon needs to run for at least a minute. Try not to run anything else while it's running Do you know what this is? %windir%\System32\cmd.exe /c start "VWS" Z:\vws\vws.exe Link to post Share on other sites More sharing options...
Total Posted July 14, 2020 ID:1394270 Share Posted July 14, 2020 1 minute ago, AdvancedSetup said: Permon needs to run for at least a minute. Try not to run anything else while it's running Do you know what this is? %windir%\System32\cmd.exe /c start "VWS" Z:\vws\vws.exe that is my weatherstation . Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394271 Share Posted July 14, 2020 Okay, thanks. I'm writing an updated script to run Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394272 Share Posted July 14, 2020 Please save the attached file to the same location as FRST as before. Then click on the FIX button on FRST and post back the new log fixlist.txt Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 14, 2020 Root Admin ID:1394291 Share Posted July 14, 2020 Okay, I'll check back on you again tomorrow. Looks like you may have left for the evening. Link to post Share on other sites More sharing options...
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