Lalo22 Posted July 10, 2020 ID:1393319 Share Posted July 10, 2020 Hello, I have some time with a similar problem "unable to contact license server" while trying to activate a license key, I tried varied solutions and re installed Malwarebytes following different recommendations, it did not work, my "hosts" file is in default, here is my gather logs zip: mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393324 Share Posted July 10, 2020 Hello @Lalo22 and Please go to Control Panel, Programs, Uninstall and remove the following old compromised software. Java 8 Update 211 The please temporarily change your DNS settings to use the Google Public DNS settings: https://developers.google.com/speed/public-dns 8.8.8.8 8.8.4.4 Then RESTART the computer and run the following fix. Make sure you temporarily disable any other security software when running the fix. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393327 Share Posted July 10, 2020 35 minutes ago, AdvancedSetup said: Hello @Lalo22 and Please go to Control Panel, Programs, Uninstall and remove the following old compromised software. Java 8 Update 211 The please temporarily change your DNS settings to use the Google Public DNS settings: https://developers.google.com/speed/public-dns 8.8.8.8 8.8.4.4 Then RESTART the computer and run the following fix. Make sure you temporarily disable any other security software when running the fix. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt 1.54 kB · 1 download Thanks Thanks for the welcome! I followed the steps and did the fix, here is the log: (should I wait for new orders before try to run malwarebytes again?) Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393330 Share Posted July 10, 2020 (edited) Thanks @Lalo22 The log looks pretty good. Please go ahead and download the latest installer for Malwarebytes and install over the top of your current version. Then restart the computer and see if you're able to activate and run the program now and let me know. https://downloads.malwarebytes.com/file/mb-windows Pretty late for me so I'm heading to bed, but will check back on you again sometime tomorrow. Cheers Edited July 10, 2020 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393377 Share Posted July 10, 2020 6 hours ago, AdvancedSetup said: Thanks @Lalo22 The log looks pretty good. Please go ahead and download the latest installer for Malwarebytes and install over the top of your current version. Then restart the computer and see if you're able to activate and run the program now and let me know. https://downloads.malwarebytes.com/file/mb-windows Pretty late for me so I'm heading to bed, but will check back on you again sometime tomorrow. Cheers I also had to go to bed hehehe... Good morning, bad news. got this instantly after installing and restarting my pc before even trying to use the key: Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393431 Share Posted July 10, 2020 Okay, please download the following fixlist file as before and save in same location as FRST then run the FIX button. This should create a zip file on your desktop of the executables of the program. Please upload that file on your next reply so that I can verify the files. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393458 Share Posted July 10, 2020 1 hour ago, AdvancedSetup said: Okay, please download the following fixlist file as before and save in same location as FRST then run the FIX button. This should create a zip file on your desktop of the executables of the program. Please upload that file on your next reply so that I can verify the files. fixlist.txt 72 B · 3 downloads Thanks Trying to run the FRST fix again but I got an error, frst is still trying to do the fix but nothing happens and the zip file is empty Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393462 Share Posted July 10, 2020 Okay, sorry about that. Can you try closing, exiting out of Malwarebytes and then manually create your own zip file of the executable files from that folder. You may need to disable Malwarebytes Self-Protection if it's enabled. C:\Program Files\Malwarebytes\Anti-Malware Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393467 Share Posted July 10, 2020 Links on how to zip if needed https://www.laptopmag.com/articles/how-to-zip-files-windows-10 https://www.digitaltrends.com/computing/how-to-zip-a-file-in-windows-10/ Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393475 Share Posted July 10, 2020 4 minutes ago, AdvancedSetup said: Links on how to zip if needed https://www.laptopmag.com/articles/how-to-zip-files-windows-10 https://www.digitaltrends.com/computing/how-to-zip-a-file-in-windows-10/ Should I send all the .dll and .exe files? trying to send them but the zip weights 85mb and I´m allowed to send only 58mb Thanks for all the help Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393476 Share Posted July 10, 2020 Just looking for the EXE files please. Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393478 Share Posted July 10, 2020 4 minutes ago, AdvancedSetup said: Just looking for the EXE files please. oh, sorry hehehe. here are all the .exe files from that folder:assistant.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393479 Share Posted July 10, 2020 Thanks. Let's go ahead and do a clean removal and reinstall of Malwarebytes First download and save the MBST tool. Then restart the computer first before running the tool. After the restart then run the removal and reinstall tool. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Thanks Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393487 Share Posted July 10, 2020 12 minutes ago, AdvancedSetup said: Thanks. Let's go ahead and do a clean removal and reinstall of Malwarebytes First download and save the MBST tool. Then restart the computer first before running the tool. After the restart then run the removal and reinstall tool. Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool Thanks Got the tool, restarted and did the removal and reinstall. Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393489 Share Posted July 10, 2020 for now the window malwarebytes opened correctly, should I try to use the license code again or wait for new orders? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393498 Share Posted July 10, 2020 Please go ahead and try to activate it now Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393499 Share Posted July 10, 2020 1 minute ago, AdvancedSetup said: Please go ahead and try to activate it now License trouble again and this: I have read it happens when you try the code several times and I have to wait 24 hours? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393500 Share Posted July 10, 2020 No, should not have to wait 24 hours. Please restart the computer one more time. Then run the MBST tool again and gather logs and post back the new logs. Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393503 Share Posted July 10, 2020 9 minutes ago, AdvancedSetup said: No, should not have to wait 24 hours. Please restart the computer one more time. Then run the MBST tool again and gather logs and post back the new logs. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393509 Share Posted July 10, 2020 You can check this system using another free tool at Microsoft. The Microsoft Safety Scanner is a free stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download take a minute to locate & then send the log that it made, named msert.log It should be at C:\Windows\debug\msert.log Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393511 Share Posted July 10, 2020 15 minutes ago, AdvancedSetup said: You can check this system using another free tool at Microsoft. The Microsoft Safety Scanner is a free stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download take a minute to locate & then send the log that it made, named msert.log It should be at C:\Windows\debug\msert.log Here is the log, thanks for taking all this time to help me fixing this msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393513 Share Posted July 10, 2020 Please click on Start and type in "Check for updates" See if Windows has any updates to install and go ahead and install them and let me know. Link to post Share on other sites More sharing options...
Lalo22 Posted July 10, 2020 Author ID:1393514 Share Posted July 10, 2020 1 minute ago, AdvancedSetup said: Please click on Start and type in "Check for updates" See if Windows has any updates to install and go ahead and install them and let me know. checked it, it tells me I am up to date Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 10, 2020 Root Admin ID:1393521 Share Posted July 10, 2020 Can you please send me a private message with your license key information so that I can look it up and see if something is wrong. The license server is failing to authenticate it for some reason. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 23, 2020 Root Admin ID:1396385 Share Posted July 23, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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