My Malwarebytes has trouble Running,

[Fremont]

I have been using Malware bytes for years.  I have a Lenovo Lap Top running Win 7, 32 bit.  A couple of weeks ago I started having a problem with the Cursor moving on its own from the top right to the lower left.  Sometimes it would move really fast and other time slow.  I would have to turn off the Lap Top and reboot it several times before I would work correctly.  I uninstalled drives and reinstalled them.  Nothing helped.  The a couple of days ago I notice in Google Chrome, when I open more than one tab, it would open it, but when you click on it, it would not open.  So I figured I got some kind of Virus. I opened up Firefox, and that works better than Chrome, but some of the options do not work.   I checked to see if my Malware was running and what I found out, well, it would not open then open, it was all over the place.  I uninstalled it, reinstalled it and no change.  Also, my Screen Saver got locked and I could not make changes to it.  Now it seems to be OK.  Something is going on and I can not figure it out.  Any help would be greatly appreciated.

[AdvancedSetup]

Hello @Fremont and

Not sure, but we can go ahead and scan and see what we can find.

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[Fremont]

Hello,  after I finally was able to get into Windows and 7 or 8 reboots to get the cursor from moving around I got a pop up window from Malware saying my Malware Protection was turning off.  I click on it to turn it on and nothing happened.  I opened up Malware and it gave me that error message too.  But after a few minutes it turned it self back on.

I tried running a Scan like you said, and when I click on the Scan button, nothing happens.  I was able to download the Adware cleaner, but when I went to run it, a pop up comes up and says do you except and when I clicked on it nothing happened.  I clicked on it and then pressed enter, and it turned it off.

 

I next ran the Farbar tool. Here are the two files.

FRST 1.txt Addition 2.txt

[AdvancedSetup]

Okay, let me have you run the following then.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt
 

Thanks

 

[Fremont]

Not good.  I ran thru all of what you said, and all my PDF files are now associated to Firefox, I attached what some of them look like on my Desktop.   in Google, I can open new tabs, but when I click on them, they do not open up.  I got the pop up from Malware saying some of the protection was off.  I open up the Malware program and when I click on run a scan, nothing happens.  I will try again tomorrow and see what happens.

[AdvancedSetup]

All good. We can easily fix, and update file associations to the real Adobe PDF reader when ready.

Please go ahead and download the latest installer for Malwarebytes and install it again over the top of your current version.

https://downloads.malwarebytes.com/file/mb-windows

Thanks

 

[Fremont]

Hello, It took me 12 tries to get into windows because the cursor kept moving from the top right corner to the lower left corner.  Then I tried to download the latest as per your linl.  In Firefox it did not work.  So I tried IE and was able to download it.  I rebooted and clicked on it and when I click on any of options, nothing works.  I also notice on the Desktop, when I click and drag an icon to the recycling, that does not work.  Any other suggestions?

[AdvancedSetup]

It really sounds like maybe you're having a hardware issue with your mouse?

Do you have another mouse you can try?

 

[Fremont]

No it's not the mouse.  I have tried other Mice and without one using the Touch Pad.  It is really wearied after rebooting many times then it works.

[AdvancedSetup]

Okay, let's rule out Malwarebytes. Please go to Control Panel, Programs, Uninstall and uninstall Malwarebytes and reboot.

Then let me know if the mouse is still an issue or not

 

[Fremont]

What I've noticed when the mouse starts to work it stays working until the next day.  I tried to reinstall malwares and I can, it goes to this window and stops.

Thx, I'm calling it a night, I'm pretty tired trying all this stuff.  I'll work on it again over the weekend.

[AdvancedSetup]

No problem. I'm not asking you to install Malwarebytes though. I want you to uninstall it and leave it off of the computer so we can do some scans and testing to see what is going on.

Thanks

 

[Fremont]

OK what would you like me to try next?

[AdvancedSetup]

Please restart the computer again and let me know if you're still having issues with the mouse or not

I'm officially off work until Monday but will try to follow up before then if I can

 

[Fremont]

Hello, over the weekend I reloaded WIn 7, and started from the beginning.  IT was going along good, then in Google when have two or more tabs open, if I click on the other tabs, they do not open.  The I noticed in Firefox, I can not down load anything.  I tried to down load the Edge, put that did not work.  Then when I logged in today, three reboots to get get cursor from moving all over the place.  I guess there must me something wrong with my laptop.  Thanks for all of your help.....

[AdvancedSetup]

When you say you reloaded it. What do you mean?

Did you remove the partition and reinstall Windows 7 from scratch or some other method?

 

[Fremont]

I rebooted with my WIn 7 CD, and started from there.

 

[AdvancedSetup]

That by default is a repair install which kept all of your programs and settings did it not?

 

[Fremont]

Everything was gone, all programs and some of the drivers gone.

[AdvancedSetup]

https://www.lifewire.com/how-to-clean-install-windows-7-2624917

Removing the partition that Windows is already installed on is the best Clean method. But you need to make sure you back up all your data and registration keys, and have access to reinstall any software you want to reinstall and obtain the hardware drivers from your computer manufacturer.

 

[AdvancedSetup]

Are you using an external mouse or the trackball or track stick built-in?

 

[Fremont]

Yes I backed up what I needed too.  I had to use a wired mouse because I lost my wireless driver.  Once I looged in today the mouse had been working fine.

[AdvancedSetup]

Do a few reboots and see how things go. Check for Windows Updates too.

Let me get some new logs please.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Fremont]

I did a clean reboot just like those directions that you sent me, How to Clean Install Windows.  That Farbar I have tried too.

I',m thinking of just upgrading to Window 10.  What do you think?

[AdvancedSetup]

If you removed the PARTITION that the old Windows version was installed on then no it's can't be an upgrade. It will be a new fresh install and will ask a lot of questions about how to set it up.