No Caller ID

[FredBCinci]

1)  I opened a ticket on this subject through the App on my iPhone.  How do I find that ticket on this support site?

2) The ticket asks if the Malwarebytes app (ver 1.4.5) can block callers that displat 'No Caller ID'?

[exile360]

Greetings,

The support ticket system for Malwarebytes is handled through email, so you should be able to respond there to work with Malwarebytes Support to resolve the issue.  The ticket number should be listed in the message you received; you may post it here on the forums so that a member of the staff may look up your ticket for you and offer assistance if needed.

Also, just for reference in case you ever need it, the main support page for Malwarebytes for iOS can be found here.  It lists common issues, documentation, instructional videos and more useful content to help with and get the most out of the app.

If you can't locate your ticket number, I can get a staff member to private message you in order to get the info needed to look up the support ticket (we don't want anyone posting their email address and other personal info publicly on the forums to avoid spam and other unwanted abuse of their info).

[FredBCinci]

3107739

[alvarnell]

I've been under the impression that only the phone number is used for blocking purposes. Caller ID's aren't considered and only displayed on your phone for your convenience.

Staff will need to confirm that.

[FredBCinci]

To be clear, I am wondering how I can block phone calls that come across with 'No Caller ID'.  So there is no phone number to block.

[treed]

If the phone number is not available, it cannot be blocked. Apple does not provide any method for blocking calls where the caller's number is not known. Nothing running on the phone would be able to identify the caller's number.

[exile360]

It would be nice if phone vendors provided an option to either block blocked numbers, or to at least automatically send them to voicemail.  I have my phone configured so that it only has a ringtone when someone in my phone book calls, however this is not an option for most since others likely want to answer calls to their phones, even if they don't know the number just in case it is important.  I don't get those calls because almost no one has my number, and those that do are in my phone book (assuming I actually want to speak with them; I won't answer marketing calls from anyone whom I've had to give my number to for goods and/or services and if it is important they will leave a message).

It's the same reason I use what appears to be a random email address composed of a sequence of numbers and letters.  I've been using the same email for around 15 years and aside from the one or two spam emails that I might see per year (yes, you read that right, YEAR, not month, not week, not day, and most years I don't even see 1 spam message these days), the only junk I get is from sources I know such as sites and services I've signed up for which required a valid email, though of course I then immediately unsubscribe (though only if I KNOW I gave them my email, as it is also a scam to check/validate random emails using fake marketing emails with unsubscribe links that actually act as confirmation links to let them know your email address is valid and that you responded, setting you up for future email campaigns/spam etc.).

[FredBCinci]

I found a setting on my iPhone that may help the situation.  In SETTINGS:  PHONE: there is a toggle for "Silence Unknown  Callers".  I have switched that on.

The description states: "Calls from unknown numbers will be silenced, sent to voicemail, and displayed on the Recents list.  Incoming calls will continue to ring from people in your contacts, recent outgoing calls, ans Siri Suggestions."

I will try that and hope for the best.

 

Please consider this Forum entry as closed.

[exile360]

13 minutes ago, FredBCinci said:

I found a setting on my iPhone that may help the situation.  In SETTINGS:  PHONE: there is a toggle for "Silence Unknown  Callers".  I have switched that on.

The description states: "Calls from unknown numbers will be silenced, sent to voicemail, and displayed on the Recents list.  Incoming calls will continue to ring from people in your contacts, recent outgoing calls, ans Siri Suggestions."

I will try that and hope for the best.

 

Please consider this Forum entry as closed.

That's great to hear, I had no idea they had such a feature, but I guess I wasn't the only one who thought it was a good idea  

[Hardhead]

Yes you can find that under settings, phone, Silence Unknown callers and just toggle the switch to block. 

[exile360]

I guess my method is still a bit different since it silences everyone except my contacts (I did it by setting the default ringtone to silent with no vibration and set a custom, non-silent ringtone for my contacts so it only rings for them).  It's an extreme measure, but since I use my phone so little, it does no harm.

Edited July 9, 2020 by exile360

[Hardhead]

Yes that feature came out in the iOS 13 I believe in September 2019

[AdvancedSetup]

I've looked up the ticket, but @treed has already replied to this topic and he is the one that probably knows the most about our iPhone, Mac, IOS products. The ticket was opened yesterday and normal reply at this time can range to more than a week due to high volume of tickets.