MalwareIsDum Posted July 8, 2020 ID:1392962 Share Posted July 8, 2020 Hello ive been in my pc and saw someone in users called John and john is not my pc name or user name i also runed fortnite then my pc shuts down and when i open it keeps rebooting it self Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392967 Share Posted July 8, 2020 Hello @MalwareIsDum Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here. Please attach the Additions.txt log to your reply as well. Thanks Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392968 Share Posted July 8, 2020 I cant even go on my pc it keeps rebooting it self Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392973 Share Posted July 8, 2020 What operating system are you running? Windows 7 Windows 8 Windows 10 Is this a Desktop or Laptop? What is the Manufacturer name? Dell HP Sony Lenovo etc. Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392974 Share Posted July 8, 2020 1 minute ago, AdvancedSetup said: What operating system are you running? Windows 7 Windows 8 Windows 10 Is this a Desktop or Laptop? What is the Manufacturer name? Dell HP Sony Lenovo etc. Windows 10 HP Laptop Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392977 Share Posted July 8, 2020 Please try getting into the Recovery Environment https://windowsreport.com/how-to-enter-recovery-mode-in-windows-10/ https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 Then if possible copy the FRST program to a USB stick and run it from there to get the logs Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392979 Share Posted July 8, 2020 Just now, AdvancedSetup said: Please try getting into the Recovery Environment https://windowsreport.com/how-to-enter-recovery-mode-in-windows-10/ https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10 Then if possible copy the FRST program to a USB stick and run it from there to get the logs Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Hello i cant do anything i press power button and it restarts i do have backups of my laptop but i dont know how to use them (system recovery point) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392980 Share Posted July 8, 2020 If needed one of these articles may help as well https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/ https://www.ghacks.net/2019/01/07/how-to-reset-windows-10-account-passwords/ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392981 Share Posted July 8, 2020 If the computer won't even start up then there isn't too much I can do to help you. You might try contacting HP Support and seeing if they can help you further at this point Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392982 Share Posted July 8, 2020 1 minute ago, AdvancedSetup said: If the computer won't even start up then there isn't too much I can do to help you. You might try contacting HP Support and seeing if they can help you further at this point Alright ima contact them Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392984 Share Posted July 8, 2020 Sounds good. Let me know if you need further assistance after contacting HP Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392985 Share Posted July 8, 2020 Just now, AdvancedSetup said: Sounds good. Let me know if you need further assistance after contacting HP Also before it happend a service named cryptoA26891 didnt find anything in google and then the serivce stopped Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392988 Share Posted July 8, 2020 There is no doubt that an infection can affect all your data, but it cannot alter physical power on/off. If you cannot power on then there has to be some type of battery, power issue that perhaps HP can assist with. Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392990 Share Posted July 8, 2020 1 minute ago, AdvancedSetup said: There is no doubt that an infection can affect all your data, but it cannot alter physical power on/off. If you cannot power on then there has to be some type of battery, power issue that perhaps HP can assist with. My laptop is at 63 and i did the power on but power off its auto for some reason also when i tried running like makwarebytes it started blocking ransom then it stopped so i think something is with the ransom trying to infect my pv then malwarebytes success blocked it i think Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2020 Root Admin ID:1392995 Share Posted July 8, 2020 Why I say boot into Recovery Mode so that the main OS cannot be affected. You can even build a USB stick to boot from and check your system Link to post Share on other sites More sharing options...
MalwareIsDum Posted July 8, 2020 Author ID:1392996 Share Posted July 8, 2020 1 minute ago, AdvancedSetup said: Why I say boot into Recovery Mode so that the main OS cannot be affected. You can even build a USB stick to boot from and check your system oh. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 23, 2020 Root Admin ID:1396381 Share Posted July 23, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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