billyea Posted July 7, 2020 ID:1392779 Share Posted July 7, 2020 In the middle of writing a report for work, Microsoft Word suddenly closed and Malwarebytes reported that it had eliminated ransomware. This set my report back by a significant chunk from the last autosave. My copy of Word is obtained from a legitimate Office 365 subscription and installed using the installer provided directly by Microsoft. Please let me know if there's any diagnostic information I can provide so that this doesn't happen again. Link to post Share on other sites More sharing options...
billyea Posted July 7, 2020 Author ID:1392788 Share Posted July 7, 2020 Sorry, please move to Ransomware forum. Link to post Share on other sites More sharing options...
Porthos Posted July 7, 2020 ID:1392791 Share Posted July 7, 2020 51 minutes ago, billyea said: Please let me know if there's any diagnostic information I can provide We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support xxx.xx.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Link to post Share on other sites More sharing options...
billyea Posted July 7, 2020 Author ID:1392792 Share Posted July 7, 2020 Hi, here is the output of the tool. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted July 7, 2020 ID:1392796 Share Posted July 7, 2020 (edited) 1.0.976 Quote Controllers Version: 1.0.955 Database Version: 2020.07.07.20 Update Pkg Version: 1.0.26553 Installer Version: 4.1.0 You Malwarebytes is out of date. 4.1.2. is the current version. To make this easy, Just do the following. Can you please try this: 1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline 2. Run the installer Please restart the computer after. Then do a manual update from the program itself to bring you to 1.0.976 which is current. This version is supposed to fix the Office issue. You might have to repair office after you are done. That can be done in programs and features by clicking on the program and choose modify and following the screens. Edited July 7, 2020 by Porthos Link to post Share on other sites More sharing options...
Staff tetonbob Posted July 7, 2020 Staff ID:1392805 Share Posted July 7, 2020 (edited) It looks like the Offline installer build is not up to date with the latest CU 1.0.976? I'm seeing 4.1.2.73-1.0.972 being downloaded. 4.1.2.73-1.0.976 has the fix for Office FPs. Edited July 7, 2020 by tetonbob Link to post Share on other sites More sharing options...
Porthos Posted July 7, 2020 ID:1392810 Share Posted July 7, 2020 (edited) @tetonbob Using the built in updater takes 2 steps that are not oblivious. The first step just gets the CU but does not update the program version. Then the program just shows the following and then you have to go thru the entire setup process again. I had screenshots to demonstrate but I cant find them at the moment. Edited July 7, 2020 by Porthos Link to post Share on other sites More sharing options...
Staff tetonbob Posted July 8, 2020 Staff ID:1392820 Share Posted July 8, 2020 (edited) Generally speaking, you are correct @Porthos I believe it depends on how quickly one uses the Check for updates function after the service starts. But most customers will be updating a program already running. For example, if you Quit, relaunch and then Check for updates, you should get the installer first, when a full program upgrade is what is available. I just wanted to point out that the offline installer link does not have the latest Component update package 1.0.976 which contains the Office FP fix, so it appears that there will be a 2-step approach either way, unless the steps above are taken. Edited July 8, 2020 by tetonbob Link to post Share on other sites More sharing options...
Porthos Posted July 8, 2020 ID:1392821 Share Posted July 8, 2020 1 minute ago, tetonbob said: I just wanted to point out that the offline installer link does not have the latest Component update package 1.0.976 which contains the Office FP fix 1 hour ago, Porthos said: 2. Run the installer Please restart the computer after. Then do a manual update from the program itself to bring you to 1.0.976 which is current. Link to post Share on other sites More sharing options...
Staff tetonbob Posted July 8, 2020 Staff ID:1392999 Share Posted July 8, 2020 My apologies for missing that point in your post. Link to post Share on other sites More sharing options...
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