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Malwarebytes Privacy vpn won’t be fully uninstalled with error


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Posted (edited)

having an issue with Malwarebytes Privacy VPN , when I had to uninstalled prior this topic , it was uninstalled by using Revo Uninstaller software but however Malwarebytes privacy has not been fully uninstalled and the leftover files and folder behind are locked and cannot be deleted even though by using a FRST utility .

Fix result of Farbar Recovery Scan Tool (x64) Version: 30-06-2020
Ran by user (02-07-2020 19:51:20) Run:3
Running from C:\Users\user\Downloads
Loaded Profiles: user
Boot Mode: Normal
==============================================

fixlist content:
*****************
HKU\S-1-5-21-638610958-711902752-2365392706-1001\...\Run: [Malwarebytes Privacy] => "C:\Program Files\Malwarebytes\Privacy\UI\mbprivacy.exe" nowin
S2 MBVpnService; "C:\Program Files\Malwarebytes\Privacy\MBVpnService.exe" [X]
S3 MBVpnTunnelService; C:\Program Files\Malwarebytes\Privacy\MBVpnTunnelService.exe [X]
S3 wintun; C:\Windows\system32\DRIVERS\wintun.sys [38176 2020-04-09] (WireGuard LLC -> WireGuard LLC)
Malwarebytes Privacy version 1.2.0.244 (HKLM\...\{934873BE-C9BC-4F19-B698-9B3E3F8FF07F}_is1) (Version: 1.2.0.244 - Malwarebytes)
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBVpnService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBVpnService => ""="Service"

*****************

"HKU\S-1-5-21-638610958-711902752-2365392706-1001\Software\Microsoft\Windows\CurrentVersion\Run\\Malwarebytes Privacy" => removed successfully
HKLM\System\CurrentControlSet\Services\MBVpnService => could not remove, key could be protected
HKLM\System\CurrentControlSet\Services\MBVpnTunnelService => could not remove, key could be protected
HKLM\System\CurrentControlSet\Services\wintun => removed successfully
wintun => service removed successfully
Malwarebytes Privacy version 1.2.0.244 (HKLM\...\{934873BE-C9BC-4F19-B698-9B3E3F8FF07F}_is1) (Version: 1.2.0.244 - Malwarebytes) => Error: No automatic fix found for this entry.
HKLM\System\CurrentControlSet\Control\SafeBoot\Minimal\MBVpnService => removed successfully
HKLM\System\CurrentControlSet\Control\SafeBoot\Network\MBVpnService => removed successfully

Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 02-07-2020 19:56:31)


Result of scheduled keys to remove after reboot:

HKLM\System\CurrentControlSet\Services\MBVpnService => could not remove, key could be protected
HKLM\System\CurrentControlSet\Services\MBVpnTunnelService => could not remove, key could be protected

==== End of Fixlog 19:56:33 ====

 

Edited by Gt-truth
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Greetings,

If you haven't done so already, please try reinstalling Malwarebytes Privacy then uninstalling it normally without using Revo, then restart the system and see if the items were removed.

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I’ve just download a new fresh copy of Malwarebytes Privacy to my download folder but however Windows security getting in the way when I want to double-clicking on MBprivacy.exe and it now been blocked :(

so Malwarebytes Privacy is now been blocked by Windows defender on the windows 10 :*('

what happen ?

 

CpWz_5213.png

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 If you look it says SmartScreen can't be reached right now

It also shows you already have 3 versions of the program with the same name so it's adding the (3) to the temporary file download location.

As I view it you're already having some issue on your computer if SmartScreen cannot contact Microsoft and that needs to get fixed

 

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I thought that the problem is my Internet connection but not sure yet because my internet network is OK not slow or having a problem with networking .

just to I be more clear on this : this SmartScreen is to sometime to blocking exe’s files when my laptop is not connected to the network and today I got this for first time when the smart screen is has blocked MB Privcay even though my Laptop was connected to the internet . I can not tell more and what is caused to smart screen to not able to contact to Microsoft’s server .

 

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hello .

I do not use the Google chrome web browser on this laptop device and has never been installed before on my windows 10 device  and also I do use Firefox web-browser and I have the sync feature always be disabled .

I also did toggle the "check app and file" to off and should I now to run MBprivacy setup to test whether if exile360’s suggestion will correct the issue ? or should I wait for a reply ? 

thanks

 

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You can do as Exile says.

Bottom line is what? You want to fully uninstall Malwarebytes Privacy, correct?

Reinstall, then reboot, then use the Control Panel to uninstall. Using 3rd party tools to uninstall software should be a last resort not a go to for removals.

 

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1 hour ago, AdvancedSetup said:

Using 3rd party tools to uninstall software should be a last resort not a go to for removals.

Agreed, much as with registry cleaners and driver updaters, they can be more trouble than they're worth when they don't work properly, and generally the only benefit is that you might delete a few more traces of orphaned data and recover some amount of disk space while potentially risking having something get deleted that should not or the uninstall process not being performed properly (especially with a multi-component install like Malwarebytes Privacy, which I believe installs multiple packages/components which can be removed and reinstalled individually).  This is why my first suggestion would be to just reinstall it normally, then reboot, then remove it normally and see if it fixes the issue.

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Posted (edited)

yes that is correct , I want to fully uninstall Malwarebytes Privacy alike because my test license has expired but I also have no problem to test what exile360 asked for to try to reinstall but I still haven’t reinstall it yet  

EDIT : I will also try your  suggestion , thanks AdvancedSetup

Malwarebytes support tool has now supports of removal of MB privacy or not ?

Edited by Gt-truth
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