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One or more items in the current update did not complete successfully..

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Hi, I am encountering the following error whenever I try to manually check for updates from the setting menu or perform a scan: "Something went wrong - One or more items in the current update did not complete successfully. Please check your internet connetion and try again. If you need more help, visit our support site." Also note the spelling mistake in the error message (i.e. 'connetion' should've been 'connection') not relevant by any means and I misspell often myself but just putting it out there just in case.

There's nothing wrong with my internet and restarting my computer also didn't help. This was installed onto a new Windows 10 Computer, with all current updates as of yesterday. I also have an older built computer, with same OS, updates and MBAM version/updates and also seeing the same issue with that one as well. 



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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

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1 hour ago, Annoyed28 said:

There's nothing wrong with my internet and restarting my computer also didn't help.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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I need to correct a previous statement in my initial response.. After playing around with this some more, the error I posted previously (in addition to also observing, intermittent "unable to contact license server" errors) occur only while disconnected from the internet. Not while connected to the internet. Scans run fine with an active internet connection (no update error popup or license server contact error). I'm new to v4 as was previously on v3 prior to this, so I'm wondering if this isnt something that was introduced with v4 by design..

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Thanks for that additional info, Malwarebytes requires and internet connection in order to update its definition files.  They get updated multiple times a day, and also when a scan kicks off.  Also, from time to time Malwarebytes will check its license state with the servers, hence requiring an internet connection.

Let us know if you need anything else.

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Thanks Firefox. I had a feeling this might be the case. Is there anyway these popups can be circumvented with a few toggled settings? If not, not a dire situation, as this only seems to be an issue when the dashboard is navigated or a manual scan is launched but I'd rather not be bombarded with nagware popups about not being connected to the internet, if at all possible.  

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3 minutes ago, Annoyed28 said:

Is there anyway these popups can be circumvented with a few toggled settings?

currently to the best of my knowledge there is now way to disable these notifications.

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There are a few.. Security, offline gaming, project-based work that does not require an active internet connection. Not everyone is plugged in 24x7 or desire to be. I realize MBAM is now moving to an on-demand solution but I didnt realize to what extent. 

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  • Root Admin

Understood but you have to also understand that out of millions of users one could probably count on one hand the amount of people that both know how to disable the Internet and that actually do disable it.

I have reported your request as it does fall into another category where having more granular control of alerts is desired.

Thank you


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