One or more items in the current update did not complete successfully..

[Annoyed28]

Hi, I am encountering the following error whenever I try to manually check for updates from the setting menu or perform a scan: "Something went wrong - One or more items in the current update did not complete successfully. Please check your internet connetion and try again. If you need more help, visit our support site." Also note the spelling mistake in the error message (i.e. 'connetion' should've been 'connection') not relevant by any means and I misspell often myself but just putting it out there just in case.

There's nothing wrong with my internet and restarting my computer also didn't help. This was installed onto a new Windows 10 Computer, with all current updates as of yesterday. I also have an older built computer, with same OS, updates and MBAM version/updates and also seeing the same issue with that one as well. 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

1 hour ago, Annoyed28 said:

There's nothing wrong with my internet and restarting my computer also didn't help.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

[Annoyed28]

Hello Porthos. I've attached the logs into a PM to you as I do not feel safe posting this on a public-facing forum.

[Annoyed28]

I need to correct a previous statement in my initial response.. After playing around with this some more, the error I posted previously (in addition to also observing, intermittent "unable to contact license server" errors) occur only while disconnected from the internet. Not while connected to the internet. Scans run fine with an active internet connection (no update error popup or license server contact error). I'm new to v4 as was previously on v3 prior to this, so I'm wondering if this isnt something that was introduced with v4 by design..

[Firefox]

Thanks for that additional info, Malwarebytes requires and internet connection in order to update its definition files.  They get updated multiple times a day, and also when a scan kicks off.  Also, from time to time Malwarebytes will check its license state with the servers, hence requiring an internet connection.

Let us know if you need anything else.

[Annoyed28]

Thanks Firefox. I had a feeling this might be the case. Is there anyway these popups can be circumvented with a few toggled settings? If not, not a dire situation, as this only seems to be an issue when the dashboard is navigated or a manual scan is launched but I'd rather not be bombarded with nagware popups about not being connected to the internet, if at all possible.  

[Firefox]

3 minutes ago, Annoyed28 said:

Is there anyway these popups can be circumvented with a few toggled settings?

currently to the best of my knowledge there is now way to disable these notifications.

[Annoyed28]

Hopefully the Devs take this into consideration.. Thanks for your help, however.

[AdvancedSetup]

Is there a specific reason you're disconnected from the Internet while using the computer?

 

[Annoyed28]

There are a few.. Security, offline gaming, project-based work that does not require an active internet connection. Not everyone is plugged in 24x7 or desire to be. I realize MBAM is now moving to an on-demand solution but I didnt realize to what extent. 

[AdvancedSetup]

Understood but you have to also understand that out of millions of users one could probably count on one hand the amount of people that both know how to disable the Internet and that actually do disable it.

I have reported your request as it does fall into another category where having more granular control of alerts is desired.

Thank you