moraga695 Posted July 5, 2020 ID:1392305 Share Posted July 5, 2020 I just got the new version 4.1.2.73 of MB. I was hoping that here was Malwarebyte's chance the fix the problem of IPv6 pings being blocked by the Web Protection feature. Unfortunately, the problem is STILL NOT FIXED! Very annoying! I am a dual stacked user on Comcast and every now and then Comcast decides to change my IPv6 prefix. So, every few days, I'll ping a web site that uses IPv6 to make sure all is well. But, before I do that I have to also temporarily disable Web Protection. This is an OLD issue. Malwarebytes has known about the problem since January of this year - there is a long thread in the forums about this issue. Suggestions have been made to downgrade to an older version of MB that doesn't have this issue, but I don't want to do that. Please fix the problem, that's the real solution! Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 5, 2020 Staff ID:1392306 Share Posted July 5, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted October 8, 2020 Solution ID:1412811 Share Posted October 8, 2020 @moraga695 Hello. Good afternoon. The latest Beta of Malwarebytes for Windows includes a fix for IPv6 See https://forums.malwarebytes.com/topic/262752-malwarebytes-42-beta/?do=findComment&comment=1412784 You may opt your program intro the Beta and then apply this and check it out for yourself. Start Malwarebytes. Then click on the Settings icon at top right. Then look on the GENERAL tab. Scroll down to " Beta Updates " and click that to the Right side ( ON ) . Then scroll back up to the top at "Application Updates" and click on the button " Check for Updates ". Have patience & follow all the prompts. The latest Beta is Version 4.2.1.89 with Component package 1.0.1070 💢 Please let us know if this helps. Sincerely. Link to post Share on other sites More sharing options...
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