Jump to content

Recommended Posts

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites
38 minutes ago, delphin136 said:

Can you check this 1 File please for a FP or a Malware File please

With a VT report like that one I would not have it on my computer.

Is this on your computer?

 

Share this post


Link to post
Share on other sites
5 minutes ago, delphin136 said:

Yes

I suggest you get the computer checked out in the malware removal section.

Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats.

Share this post


Link to post
Share on other sites
Posted (edited)

Hi

Can you add a detection into MBAM please see the VT Link that says Malwarebytes has not a detection

With best Regards

Mops21

Edited by delphin136

Share this post


Link to post
Share on other sites
Posted (edited)
27 minutes ago, delphin136 said:

Can you add a detection into MBAM please see the VT Link that says Malwarebytes has not a detection

Malwarebytes does not target script files during a scan.. That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc.

It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc.

It also does not target media files;  MP3, WMV, JPG, GIF, etc.

 

Malwarebytes will detect files like these on execution only. PAID version only has real time protection to protect on execution.

 

I stand with my suggestion.

49 minutes ago, Porthos said:

I suggest you get the computer checked out in the malware removal section.

Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats.

 

Edited by Porthos

Share this post


Link to post
Share on other sites

Ah okay thank you very much for your infos

You can add it to your todolist please

I will remove this File

With best Regards

Mops21

Share this post


Link to post
Share on other sites
5 minutes ago, delphin136 said:

You can add it to your todolist please

I doubt that the files currently not targeted will ever be added.

It would not be feasible to do so because the database would become too huge and it is not needed with Malwarebytes premium real time protections.

Share this post


Link to post
Share on other sites

Ah okay thank you very much for your Infos

With best Regards

Mops21

Share this post


Link to post
Share on other sites

Targeting scripts with signatures is a futile tactic; the entire reason Malwarebytes does not detect the file types listed is because they are all essentially nothing more than text files, meaning they can easily be altered or encrypted to bypass detection by any traditional signatures, so Malwarebytes instead uses behavior based protection to deal with such files through modules like its Exploit Protection.  Please refer to the information in this article for more info on the subject.

Share this post


Link to post
Share on other sites

Ah okay thank you very much for your Infos

With best Regards

Mops21

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.