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[ RESOLVED ] How to PC the files listed in the “detection History”


Go to solution Solved by Maurice Naggar,

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Hello,
We are users of Malwarebytes Premium since years.
But today a bug happened in Malwarebytes.

We had to remove a very bad software called DriverPack.
MWB seems to be the only one able to uninstall it completely.

Knowing that we have problems between Kaspersky and Malwarebytes, we decided to quit Kaspersky. Before that, we unplugged the cable of our central computer, to be sure not to catch a virus.

So we launched Malwarebytes and it found 5494 bad files created by DriverPack, but just before presenting those files to us so that we can delete all them, Malwarebytes was looking for updates.

Of course, without the cable it didn’t find the access to the internet and … it crashed. But without stopping, because we were on a new window of Malwarebytes.

On this windows we saw that Malwarebytes understood the situation as if we had ignore those threats.

In the window "Detection History", thousands of bad files created by DriverPack are listed.
In this window, I read this under "Action": "No user action."
In this window, when I select an event, I see three icons on the right:
one eye, one arrow down and one trash.

I don't know if clicking on the trash removes the event from the list or whether it removes the wrong file from the computer. And I am afraid to lose this history by quitting Malwarebytes.

The question is:
How do we get the files listed in this window all deleted from the computer?

Thank you very much.

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Hello Maurice,
Thank you to take care.

We are a little company.
Using Malwarebytes Premium 4.0.4.49

We found the solution of this problem.
It can serve others.
We took the risk of leaving Malwarebytes and relaunching it, with the cable reconnected to the internet.
It did the analysis again, found these junk and all quarantined.

But note that it was a real bug.

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Hi.

First, be aware that Malwarebytes version 4.0.4.49  is a older version.   The latest release version is version 4.1.2.73

You ought to take some moments,  start Malwarebytes.   Click Settings icon  and look for the General tab,

Click on "Check for Updates".

Have patience.  Follow all prompts.

As to where to look for the Scan run log history,  use this how-to article

https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

Is there something that you need help with at this point?

Just so you know "driver pack"  type free-ware are mainly junk. [ even paid-for driver-auto-updater types are snake-oil-type junk]    Be very cautious & picky as to what add-ons you accept or choose or install.

 

PS.   By the way, the announcement for the latest  Malwarebytes for Windows program release is at this link

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1391173

 

Edited by Maurice Naggar
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I made a typing mistake in the title of this topic.
The good one would be (if you can modify it for others):
How to remove from my PC the files listed in the “Detection History”.
The answer was for me:
To quit Malwarebytes and launch it again for a new analysis.

 

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  • Solution

Sometimes, in tough spots, exiting and the Restarting the program does DO a lot of good.

A real big bunch of items were tagged by Malwarebytes for Windows as "PUP.Optional.DriverPack.BITSRST"

and it appears most were in a TEMP sub-folder   %userprofile%\APPDATA\LOCAL\TEMP\

Those are not where one keeps one's normal documents.

Most all of these were in that sub-folder's  sub-folder  DRIVERPACK-20200702152615

.

This report says that the Version is still 4.0.4

Please, lets get the program upgraded to the very latest.   There have been many fixes & many improvements since that old version.

start Malwarebytes.   Click Settings icon  and look for the General tab,

Click on "Check for Updates".

Have patience.  Follow all prompts.    Let me know after you have the latest.

 

https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows-v4

 

https://support.malwarebytes.com/hc/en-us/articles/360039699354-Video-Check-for-Updates-in-Malwarebytes-for-Windows-v4

 

 

Edited by Maurice Naggar
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