[ RESOLVED ] Malware Protection

[MalwareIsDum]

Hello i just installed MalwareBytes but it keeps on saying Malware Protection is off i try to make it on but nothing works help?

[Porthos]

3 minutes ago, MalwareIsDum said:

Hello i just installed MalwareBytes but it keeps on saying Malware Protection is off i try to make it on but nothing works help?

Welcome, sorry you are having issues. I sure we can assist.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

Edited July 1, 2020 by Porthos

[MalwareIsDum]

So the app u sent me is not a virus? yes or no?

[Porthos]

14 minutes ago, MalwareIsDum said:

So the app u sent me is not a virus? yes or no?

It is 1000% safe so please allow it.

[MalwareIsDum]

1 minute ago, Porthos said:

It is 1000% safe so please allow it.

So when i downloaded windows defender got off and i had to restart windows defender

[AdvancedSetup]

You were not asked to download Windows Defender. You were asked to download our MBST support tool to supply logs so that we can review and assist you.

Unfortunately Microsoft SmartScreen and Windows Defender may attempt to block or prevent running our tool. It is advised to temporarily disable them if needed and once our tool has completed to make sure you re-enable them.

Thank you

 

[MalwareIsDum]

3 minutes ago, AdvancedSetup said:

You were not asked to download Windows Defender. You were asked to download our MBST support tool to supply logs so that we can review and assist you.

Unfortunately Microsoft SmartScreen and Windows Defender may attempt to block or prevent running our tool. It is advised to temporarily disable them if needed and once our tool has completed to make sure you re-enable them.

Thank you

 

Yes when i downloaded support tool windows defender got off thats what i mean

[AdvancedSetup]

All good. Please go ahead and run the tool and it post back the log it creates.

Thank you again

 

[MalwareIsDum]

1 minute ago, AdvancedSetup said:

All good. Please go ahead and run the tool and it post back the log it creates.

Thank you again

 

I checked everything my pc is all good thanks for the good product and none scams

[AdvancedSetup]

So Malwarebytes is now working properly for you, correct?

 

[MalwareIsDum]

3 minutes ago, AdvancedSetup said:

So Malwarebytes is now working properly for you, correct?

 

Yes indeed

[AdvancedSetup]

Excellent, glad to hear.

Here is a link to provide information on helping to keep your computer safe

Take care and have a great day

 

[AdvancedSetup]

Closing this topic as it's been resolved.