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22 minutes ago, AdvancedSetup said:

Hello @kola1

No promise this will fix the issue but please go ahead and run the following fix and we'll see. Make sure you disable all other security software temporarily.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 546 B · 0 downloads

Thanks

 

It looks like it just cleans a bunch of temp files. I'm wondering if this is any different than running CCleaner with all options checked?

2 hours ago, Porthos said:

Be ready for a longer than usual wait. Since your license is good we can do just as much here and possibly faster. Be aware this a holiday weekend and both the help desk and staff members on the forum might be away until after the holiday.

The staff member that posted earlier @AdvancedSetup in the topic can get you up and running but I believe he is off for the long weekend.

Understandable. I'm not in a rush. I hope that MBAM realtime protection is still working and it's just not updating the definitions until next restart.

Here is a video clip of exactly what is happening, so that it's easier to understand. Apologies for the shakiness as I was filming it one handed.

Thanks

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21 hours ago, AdvancedSetup said:

Please run as requested otherwise go ahead and wait for the Helpdesk to reply to your ticket

Thank you

 

I've cleared temp/cache files. The problem is still there.

Luckily I got a response from the support already. I hope they can figure out what the heck is going on.

Thanks for all the help.

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I see that there's another person that has an exact issue as mine.

I'm willing to bet now that this is not just an isolated case at this point and the problem stems from within the MBAM program itself, since I've done everything possible to troubleshoot outside of reloading Windows from scratch again.

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