Jump to content
kola1

Unable to contact license server.

Recommended Posts

7 hours ago, exile360 said:

Sure, I just saw it mentioned that there had been issues with the license in the past where Support was needed and using My.Malwarebytes.com is a good idea since it allows the user to deactivate/reset their own license for cases where it can't activate due to still showing up as active on a previous install/system etc.

 

I've deactivated the license in MBAM, then I also deactivated the same license on my.malwarebytes.com account.

Punched it back in to activate Premium again. So far it has been a few hours and I haven't gotten the error yet when trying to update or open MBAM.

Fingers crossed🤞

Thanks

Share this post


Link to post
Share on other sites

Glad to hear it, I hope the issue is resolved, but please keep us posted if any issues do occur.  AdvancedSetup also mentioned that he is going to review the logs to check for issues, so if there is a problem with the system's connection, he should be able to help.

Share this post


Link to post
Share on other sites
24 minutes ago, exile360 said:

Glad to hear it, I hope the issue is resolved, but please keep us posted if any issues do occur.  AdvancedSetup also mentioned that he is going to review the logs to check for issues, so if there is a problem with the system's connection, he should be able to help.

Thank you so much! This forum is great. I've always had good luck finding help. Way better than some other companies' support forums.

I'd give thumbs up if I could :)

Share this post


Link to post
Share on other sites
4 minutes ago, AdvancedSetup said:

So is all working okay for you now @kola1

 

For now no issues so far. Deactivating MBAM and reinstalling it didn't work but deactivating the license twice (in the web account and MBAM itself) seems to have done the trick, even though I didn't reinstall it the second time. I'll definitely post again if the issue persists, if that's OK.

Thanks

Share this post


Link to post
Share on other sites

Excellent, yes, if you have any trouble just post again and we'll do our best to help.

Thanks

Share this post


Link to post
Share on other sites
2 hours ago, exile360 said:

Glad to hear it, I hope the issue is resolved, but please keep us posted if any issues do occur.  AdvancedSetup also mentioned that he is going to review the logs to check for issues, so if there is a problem with the system's connection, he should be able to help.

 

1 hour ago, AdvancedSetup said:

So is all working okay for you now @kola1

 

Darn. The error message is back again. What exact domain is it trying to reach? I want to know if the issue is my router, PC, or MBAM.

Share this post


Link to post
Share on other sites

I've got the eero system. I don't believe that it's blocking it because as soon as I reboot the machine, MBAM starts updating and the message doesn't show up.

Start seeing the message a few hours after using the PC.

So the issue must be  either in Windows or MBAM itself.

I'm super confused because the Windows install is maybe only one and a half months old and I had the error message pop up for the first time when I installed MBAM.

Share this post


Link to post
Share on other sites
23 minutes ago, kola1 said:

Start seeing the message a few hours after using the PC.

The only thing I see that sticks out to me is the VM ware network listing.

Quote

==================== Other Areas ===========================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1390247300-3857032280-3291401385-1001\Control Panel\Desktop\\Wallpaper ->
DNS Servers: 192.168.4.1 - 1.1.1.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: )
Windows Firewall is enabled.

Network Binding:
=============
Wi-Fi: VMware Bridge Protocol -> vmware_bridge (enabled)
VMware Network Adapter VMnet8: VMware Bridge Protocol -> vmware_bridge (disabled)
Ethernet: VMware Bridge Protocol -> vmware_bridge (enabled)
VMware Network Adapter VMnet1: VMware Bridge Protocol -> vmware_bridge (disabled)

 

Share this post


Link to post
Share on other sites
2 minutes ago, Porthos said:

The only thing I see that sticks out to me is the VM ware network listing.

 

That looks like virtual adapters that are part of the vmware Workstation. I can try uninstalling it temporarily I guess. It would really suck if that was the issue because I need it for school.

The oddest thing is that MBAM works just fine for a little while sometimes 20 minutes to couple of hours before throwing the error message.

I ran the usual:
 

DISM /Online /Cleanup-Image /RestoreHealth

sfc /scannow

chkdsk C: /f /r /x

netsh winsock reset

netsh int IP reset

Rebooted the machine. It's been maybe more than 15 minutes so far and MBAM has been OK. It really boggles my mind what triggers the problem.

Share this post


Link to post
Share on other sites
14 minutes ago, Porthos said:

The only thing I see that sticks out to me is the VM ware network listing.

 

Looks like this guy also has the same problem. Can anyone check if there have been many people with open tickets for the same thing? It could be a known issue.

 

 

Share this post


Link to post
Share on other sites

So far I've been opening and closing all of the different programs, including vmware and MBAM seems fine at the moment.

Would I be able to get the actual domain name that MBAM uses to check license, so I can try running ping test, nslookup, and tracert to see what in the heck is going on when MBAM starts acting up again?

I guess I can try using Wireshark but I would like to be sure I'm looking for the right thing.

Thanks

Share this post


Link to post
Share on other sites
19 minutes ago, kola1 said:

Would I be able to get the actual domain name that MBAM uses to check license

These 2 for sure. I got busy with clients so I have not had a chance to look up the KB article for any others.

serius.mwbsys.com

keystone.mwbsys.com

Share this post


Link to post
Share on other sites
6 hours ago, Porthos said:

Man, I have no clue what is going on with MBAM on my machine. I've been doing some forum digging and other people have been having the same error pop up in the past, but they were able to fix it by removing Malwarebytes domains out of their HOSTS file.

I've never had any reasons to tamper with mine. I've got a freshly imaged, up-to-date, less than one year old laptop. I'm not on the buggy 2004 build. I'm not even running any other incompatible AVs, besides Windows Defender of-course.

I've deactivated MBAM. I've deactivated in the online console. Uninstalled it using my latest paid Revo and the official MBAM removal tool. I've applied all of the auto-magic fixes in the Malwarebytes Support Tool. I've used DISM, SFC, reset Windows firewall to defaults, reset TCP/IP stack, reset winsock. Restarted a few times before finally reinstalling and activating MBAM.

I'm seriously running out of ideas at this point. Would it make sense if I collect logs when MBAM is working and then collect them again when it's misbehaving so that someone can potentially compare them together and help me figure out what is going on?

Share this post


Link to post
Share on other sites
16 minutes ago, kola1 said:

Would it make sense if I collect logs when MBAM is working and then collect them again when it's misbehaving so that someone can potentially compare them together and help me figure out what is going on?

Makes complete sense.

Share this post


Link to post
Share on other sites
21 minutes ago, Porthos said:

Makes complete sense.

It's just so weird. MBAM works just fine sometimes for about 15 minutes. Sometimes for a couple of hours, but eventually the error message comes back.

I'm not able to ping some of those domains that you've provided even when MBAM appears to be working, but I'm guessing they are setup not to reply to external pings or something; however, when MBAM license message appears, I'm able to navigate to keystone.mwbsys.com with my browser and get the OK message. Which from the description look like what MBAM needs to reach for license validation.

I've attached separate logs when MBAM is working and after it throws me the error. In addition, I've enabled logging of dropped connections in Win firewall and I've included that log as well.

Thanks so much.

mbst-grab-results-not-working.zip mbst-grab-results-working.zip pfirewall.log

Share this post


Link to post
Share on other sites

I don't know if this helps but when I disconnect the laptop from the wireless AP and then reconnect, MBAM is able to perform an update and doesn't give me the license error message.

Share this post


Link to post
Share on other sites
12 hours ago, kola1 said:

I don't know if this helps but when I disconnect the laptop from the wireless AP and then reconnect, MBAM is able to perform an update and doesn't give me the license error message.

But the problem eventually reappears after anywhere between 15 minutes to a couple of hours.

Share this post


Link to post
Share on other sites
12 hours ago, kola1 said:

I don't know if this helps but when I disconnect the laptop from the wireless AP and then reconnect, MBAM is able to perform an update and doesn't give me the license error message.

You could reboot the modem/router by unplugging it from the power for about 5 minutes and reconnecting it. If you have 2 separate devices provided by you ISP or their box and one of your own do both at the same time.

If you are connected with 5g , try the 2.4g instead since you are on wireless if the above does not help.

Share this post


Link to post
Share on other sites

I've rebooted the modem and the separate router. The issue sadly still persists. I've even tried connecting to the hotspot on my smartphone.

Share this post


Link to post
Share on other sites

If this  https://keystone.mwbsys.com/  is what MBAM needs to connect to the license server, then at least I have no problem reaching the domain with Firefox when MBAM decides to stop updating and give me the error message. So there doesn't appear anything to be preventing MBAM on my system or network from reaching that particular server.

I'm just pulling my hair out as to why MBAM decides to temporarily working if I disconnect the machine from the internet and immediately connect it.

screen shot.png

Share this post


Link to post
Share on other sites

It seems that the only issues I have with MBAM always have something to do with licensing. I've created a ticket 3102139. I hope that someone can help me figure this out.

Share this post


Link to post
Share on other sites
4 minutes ago, kola1 said:

I've created a ticket 3102139. I hope that someone can help me figure this out.

Be ready for a longer than usual wait. Since your license is good we can do just as much here and possibly faster. Be aware this a holiday weekend and both the help desk and staff members on the forum might be away until after the holiday.

The staff member that posted earlier @AdvancedSetup in the topic can get you up and running but I believe he is off for the long weekend.

Share this post


Link to post
Share on other sites

Hello @kola1

No promise this will fix the issue but please go ahead and run the following fix and we'll see. Make sure you disable all other security software temporarily.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.