Windows 10 2004 Problems

[dbarjim]

I am having this same problem on my wifes Dell PC, before the Windows 10 update (2004) everything worked fine with MalwareBytes and the PC, but after I did the update the PC was unusable and I had to uninstall the 2004 update. Has Malware bytes addressed this problem (I don't know who's problem it is MS or Malwarebytes) but I would sure like to upgrade my wife's PC and know I am not going to run into the same problem again.

[Maurice Naggar]

Hello.

Just so you know .......

A new program version along with a new Component package for Malwarebytes for Windows was just announced on June 30th 2020.

Please be sure that you see the announcement

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1391173

 

The latest MB version  is    4.1.2.73    with Component   1.0.972 

 

 

If you would to post some readout-reports from the pc-at-issue  I'll be glad to review.

It is very hard to know exactly what the mix of things is / was on that machine without reports.

That having been mentioned,  I am confident that this latest release would do well for your machine (s).

Sincerely,

[GaryE]

With this update, on my four Windows 10 systems, Malwarebytes still interferes with IPv6 Internet traffic, forcing me to disable Web Protection. This issue has persisted for several months.

On the good news front, Ransomware Protection with Windows 2004 update seems OK now.

[Maurice Naggar]

The situation as to PING with IPv6  is still present.   That is known & on-going.   Though as you likely know, if needed you can specify ping with ipV4

And yes,  the ransomware protection is working, as is by the way, the web protection.

I have all real-time protections on .   and I have not seen any issue after going into sleep mode.  Nor after doing 2 manual on-demand scans.

and no occasion of Chrome going astray with the "resolving host".

Matter of fact I currently have 3 browsers open with multiple tabs.

[Maurice Naggar]

ps.  6  browsers open & doing ok.

EDGE, PaleMoon, Firefox, Brave, Chrome.   +  Comodo IceDragon

Edited June 30, 2020 by Maurice Naggar
edited for update

[GaryE]

I'm glad that things are working for you. By the way, the problem is not just with IPv6 ping, it's with IPv6 traffic in general.

Are you a representative for the company? Your tone implies that the problem is with me.

[Maurice Naggar]

I have not intention of any sort to point to you or anyone.

I am not a representative.   I am a volunteer, doing this on my time.

The only reason I posted was on the hopes that other people would be helped along.   and more specifically, the Original Poster Dbarjim

I regret that you have encountered issues.  as to the PING, I understand that turning off the web protection helps out.

 

If I may, I would suggest that you open a Support ticket with Malwarebytes Support  ( if you do not already have one).

I understand that you apparently are unhappy  & perhaps likely frustrated.   But let's keep this on a even keel basis.

[Porthos]

29 minutes ago, GaryE said:

I'm glad that things are working for you. By the way, the problem is not just with IPv6 ping, it's with IPv6 traffic in general.

Are you a representative for the company? Your tone implies that the problem is with me.

These misunderstandings about our employment come up from time to time. Because both Maurice and myself have been around a long time and have user titles that makes users think we are employees and we have high post counts. We enjoy assisting as volunteers.

The IPv6 traffic issue is still under investigation as far as I know. And has been plaguing some users for a while.

Quote

You also have the option of reverting to an earlier component package version, which will allow you to keep Protection enabled.

Database updates are still maintained and you will have the benefit of having MB fully enabled.

You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

 Let me know if that clears up the issue or not.

 

[sophie707]

I updated Malwarebytes Premium today to the new version, and unfortunately Malwarebytes still does not work with Windows 10, version 2004.

After my laptop (Microsoft Surface Book 1) goes to sleep, Malwarebytes still blocks all my browsers (Chrome, Edge, Internet Explorer, Opera, Firefox) from opening, as well as apps on my desktop.

Malwarebytes even blocks the power button on the start menu from working;.

To get back to a working PC after my laptop goes to sleep, I need to force a shutdown by pressing on the physical power button for about 20 seconds.

If I am able to open Task Manager - it shows "System Interrupts" as high as 100% for the CPU.

Please try harder to fix this. 

 

 

 

 

[Porthos]

4 minutes ago, sophie707 said:

Please try harder to fix this. 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

[sophie707]

Here is my mbst-grab-results.zip file:

mbst-grab-results.zip

[Porthos]

2 hours ago, sophie707 said:

After my laptop (Microsoft Surface Book 1) goes to sleep, Malwarebytes still blocks all my browsers (Chrome, Edge, Internet Explorer, Opera, Firefox) from opening, as well as apps on my desktop.

Malwarebytes even blocks the power button on the start menu from working;.

To get back to a working PC after my laptop goes to sleep, I need to force a shutdown by pressing on the physical power button for about 20 seconds.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

Also there are known issues with ransomware protection and 2004.

[GaryE]

Sorry to report that the original problems with Ransomware Protection and Update 2004 have returned. I understood Maurice's post above to mean that the latest update resolves this problem. Is that correct? Or is a solution still in process?

 

[Porthos]

3 minutes ago, GaryE said:

I understood Maurice's post above to mean that the latest update resolves this problem. Is that correct?

Is that it might solve it for some users but not all. We go back on old posts and announce there is a new version to TRY.

So again for now turn off the affected  protection module again  or revert to an older version is the only answer for now.

I know how frustrating this is.

 

[AdvancedSetup]

9 minutes ago, GaryE said:

Sorry to report that the original problems with Ransomware Protection and Update 2004 have returned. I understood Maurice's post above to mean that the latest update resolves this problem. Is that correct? Or is a solution still in process?

 

We are still reviewing issues with Widows 10 build 2004 and IPv6 issues.

Thank you

 

[Porthos]

@GaryE The following changes are in the current version.

Quote

What is new in this version: 

Improved performance for remediation

Enhanced upgrading capabilities

Enhanced exploit protection

Some Issues now addressed:

     •   Fixed: Fail to launch after reboot for installation/upgrade under certain circumstances

     •   Fixed: Dashboard buttons active behind open pages

     •   Fixed: MBAM UI does not open under certain circumstances, file missing (wlanapi.dll)

     •   Fixed: Increased memory usage of MBAMSERVICE on win10x64 under certain circumstances

     •   Fixed: additional MWAC BSODs under certain circumstances

     •   Fixed: Several additional Issues relating to upgrading to 4.1

 

[GaryE]

1 hour ago, AdvancedSetup said:

We are still reviewing issues with Widows 10 build 2004 and IPv6 issues.

Thank you

 

Roger, thank you for the clarification. Good luck on the hunt.

[sophie707]

The cause for me (and I asume probably many others) in regards to Windows 10 2004 - ie the problem with browsers and apps not waking up after sleep - is Malwarebytes.

 

In my case at least, there is no question about that.

 

After uninstalling Malwarebytes (I had the Premium version) - everything works normally in Windows 10 version 2004. No more sleep issues.

 

I was sent a private message from a malwarebyte tech (on the malewarebytes forum) to install a "private" version of malwarebytes, but NOT to pass the link on to anyone else.

 

I have not yet tried this private' version - a bit scared to do so.

 

Waiting for a reply from the tech as to how this "private version" is different from the public versions; and why the request I should not forward the link to others.

 

Is it because it can cause damage to my Surface Book (and in addition other PC's)?

 

I will wait and see how malwarebytes respond.

 

But now I think it is not a windows 10 problem, but a Malwarebytes problem (and perhaps other antirvirus solutions as well).

 

Maybe with Windows 10 improved security, better not to have Malwarebytes installed to mess with Windows 10.

[td47]

I have read this topic with interest, as I have had a lot of issues with Windows 10 2004 update. I WAS seeing the100% System Interrupts issue, with and without MalwareBytes running (I am making the assumption here that exiting with the System Tray MWb GUI Does stop everything, and certainly the Task Manager Sevices view DOES show the MWB Servis as "stopped" when the exit is done). I have also had the issue with browsers taking a long time to startup, and Firefox 78 startup in with a blank window, and not start the 60+ tabs from last session.

The worst issues were with File Explorer hanging during saving files, either on its own, or as part of MS WORD files saves, or Notepad files saves, and general lagginess of the whole system.

Most of the issues cleared up after I stopped and disabled the SysMain and Windows Search services (also might need to stop and change to manual the Windows Media Player Network Sharing Service first, if running, as it has a cooperative link with Windows Search, and might hold up the initial "stop", causing a watchdog timer to go off). I also saw a reccommendation to turn off (untick) the Fast Startup option in the Control Panel -> Power Settings -> "Choose What The Power Buttons Do" section (you may need to click on the "Change Settings that are currently unavailable" blue link to allow the untick for that).

After doing those things above, the high "Sytem Interrupts" percentages for 30-40 seconds when Task Manager started, seemed to stop (about 12% for a few seconds, then dropped to around 1% or less), AND the system seemed to go back to normal, as regards the File Explorer and saving and browser issues. Note that I am using both Norton Security AND MalwareBytes together (as I have always favoured this layered approach to security). Windows Defender is NOT active in this scenario, as Norton is registered with the system.

Other users have found that the latest updates KB4565503 and KB4565627 have fixed many issues, BUT I only found them to have made the system slightly more responsive. I have not experimented with turning on those stopped services, as I don't need Windows Search anyway, I use Agent Ransack if I want to find where I put an old PDF for example.

HOWEVER: today I saw the issue with Firefox and File explorer return, as I have not rebooted for over a week. I DID exit Malwarebytes, and Firefox was still stuck, and File Explorer  was still not responding again. Many of the reports I see on Microsoft Answers, do NOT mention MalwareBytes users, just the odd one or 2. So, my take on all the above is that the issues seem to be caused by some Feature Update 2004 design changes in the OS Kernel, with File Explorer and Windows Search not interacting seamlessly with Windows Explorer, and other internal stuff (like thread and process creation) getting stalls because of it.  I cannot vouch for the IPV6 issues, as I don't THINK I have seen any, and my impression is that MalwareBytes may be just an "innocent bystander" in some of the issues reported.

On a closing note: I DID see that an update to MWB (don't know which one) set ON the setting : "Collect Advanced Event Log Settings for Support",  so I turned that off, as it said "Not Recommended" to be ON anyway.  That initial 12% System Interrupts when Task Manage starts seemed to halve with that off.

[Maurice Naggar]

Hi.  Just a few remarks.  You should consider getting on the Beta option of Malwarebytes.   imho, it should help a bit since it does have some unique fixes.

As to your last point, yes the collect Advanced event logs is not recommend to be always on  & matter of fact, it is off by default.

As to Windows Fast Startup, there has always been the advice to not have it on.

As to Windows Restarts, my own view has been all along to do that on a daily basis.   Otherwise, try best to do it at least every other day.   Windows is windows and things can go awry.

Over-reliance on a no-fault Windows wake from sleep for many days is ( imho) is chancy.  Another wild-card is if WIFI only access is in use.   The wifi connection can be problematic on wake from sleep mode.

I appreciate your notes.  

 

[AdvancedSetup]

Please note that we have released a new beta today that we hope should address the issue with Windows 10 build 2004

If you're running Windows 10 build 2004 and were having an issue please try the new beta and let us know if this beta version corrects the issue or not.

Thank you